Library user satisfaction survey

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The library kindly requests you to fill the survey form below. This form is for collecting information related to Library services. Please fill out this form to the best of your ability. Information entered into this form will be treated confidential and will only be used for the purposes of improving the Library services.

Instructions
1.Please do not write your name anywhere in this form.
2.Please click on the correct answer.
3.Where necessary type your answer in small caps

Please confirm your gender *

Female

Male

Please choose your age bracket *

17-25

26-35

36-45

46 and above

Please indicate your highest level education of attained *

Certificate

Diploma

Bachelors

Masters Degree

Phd

Please choose your institute *

Institute of Youth Studies

Institute of Social Communication

Institute of Social Transformation

Centre for Leadership and Management

Tangaza Maryknoll Centre for Africa studies

Institute of Spirituality and Religious Formation

Institute of Interreligious Dialogue and Islamic studies

School of Education

School of Theology

Have you been trained on how to use the Library *

Yes

How often do you visit the library? *

Daily

Weekly

Monthly

Every 3 months

Every 6 months

Less often

How often do you use the library webpage? *

Daily

Weekly

Every 2 weeks

Monthly

Every 3 Months

Every 6 Months

Less often

Why do you primarily use the library and its services? *

Study Education

Work related reasons

Leisure

Others

How satisfied are you with the opening and closing hours of the library? *

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very Dissatisfied

I don't know

How satisfied are you with the following library services?

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very Disssatisfied

I don't know

Borrowing information materials

Internet access in the Library

Information and research services

Repository services

Antiplagiarism(Turnitin)

Photocopying services

Clear selection

How satisfied are you with the way the library provides its users with the following? *

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

I don't know

Text books

Journals

Electronic Resources

Newspapers/Magazines

Novels/Story books

How satisfied are you with the location of the library? *

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very Dissatisfied

I don't know

Do you have any issue with the location of the library? (Please specify the nature of the problem briefly) *

Are you able to access the library webpage, browse services, check return dates and renew borrowed items *

Absolutely yes

Often yes

Yes and no, it depends on the day

Often no

Absolutely not

I don't know

Does the library cater to your information needs and are the materials readily available to you? *

Absolutely yes

Often yes

Yes and no

Often no

Absolutely not

I don't know

How satisfied are you with the following: *

Very satisfied

Satisfied

Indifferent

Very dissatisfied

I don't know

The size of the library

Quality of the furnishings and the library space

Library furniture and hardware

If you have any comments or suggestions on how we can improve our services and premises, please tell us below: *

To what extent do you agree with the following statements regarding the library: *

I strongly agree

I agree

I am indifferent

I disagree

I strongly disagree

I don't know

The library staff are friendly and helpful

The library staff are experienced and well trained to meet all my requirements

Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our users *

Submit

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