NOTE: For active Kickstarters, to avoid backers from receiving their games late, the parts replacement process begins after fulfillment in each region has completed.
Parts replacement happens in waves, once every 1-2 weeks. When we submit a parts replacement request, it will take the fulfillment service another 2 weeks to get the part replacement to you. For instances of parts needing to travel overseas, expect fulfillment to take up to 45 days. (Note that for most replacements, a tracking number will not be available as the package will be too small).
For any questions or issues, please email firstname.lastname@example.org.