Working with the Public - 11:30am to 1:00pm
Good customer service for those of us who work with the public is important under normal times, and even more critical during this pandemic. This session will cover questions related to helping the public, to include customer service best practices, how to work with members of the public who are under great strain/stress, how to do new pandemic related services well like book pickup and seating reservation, what is the best way to handle mask enforcement, how do you manage providing limited access, and how can you maintain services if you are closed to the public.

Limit of 25 participants per session.

The session will be held on Zoom. The link for the session will be emailed with the registration confirmation.
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