Return Merchandise Authorization Form
Please use this form to submit a warranty claim and returns/exchanges only. Please fill the following form out accurately and entirely. Inaccurate information or any missing information may delay processing. You must submit an RMA form for each product you are returning. ChargeTech has a 30-day return policy and a 1-year warranty policy on all of our products. ChargeTech is not responsible for return shipping costs.

Once the form is completed, please send your return package with a copy of it inside of your ChargeTech return.
******IF YOU DO NOT PRINT THIS FORM AND ACCOMPANY YOUR PRODUCT, YOUR RETURN / REPLACEMENT WILL BE DISCARDED******

Attn: ChargeTech Returns
64 Fairbanks
Irvine, CA 92618 USA
888-250-8756

If your order number is not with your product it will cause major delays in processing time.

PLEASE NOTE: YOUR RMA NUMBER IS YOUR ORIGINAL ORDER NUMBER

Order / Invoice / PO Number: *
Your answer
First and Last Name *
Your answer
Email Address *
Your answer
Website purchased from:
Date of Purchase: *
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YYYY
Request: *
Product Name: *
Required
Quantity (#) of Products Returning: *
Your answer
Reason for the return/replacement *
Your answer
Is the product sealed in original packaging? *
Return Shipping Address:
Please provide the desired address where you want your replacement(s) / exchange(s) sent. If you do not provide shipping instructions, we will ship the order to the last known address we have for you with ground service.
Street Address: *
Your answer
Suite / Apt / Floor:
Your answer
City *
Your answer
State *
Your answer
Postal Code *
Your answer
Country *
Your answer
Phone Number: *
Your answer
Notes:
Your answer
Product Returns for Warranty Determination
ChargeTech will test the product according to the description of the problem listed in the RMA form. After ChargeTech's evaluation, Warranty or Out-of-Warranty status will be determined. If the description of the problem is the same as listed in the RMA form, the product will be repaired / replaced under warranty at no charge and shipped (prepaid) back to the customer. If the description of the problem is different from the problem listed on the RMA form, or damaged from delivery, we will contact the customer. If the product has no identifiable problem, we reserve the right to charge for return delivery. Warranty repairs / replacements do not extend the original warranty period.

No Warranty Credits or Exchanges for:

• Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
• Returned items that failed due to incorrect voltage or improper wiring.
• Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
• Any item damaged in shipment.
• Any product failure caused by installing or operating under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
• Returns items with cosmetic defects that do not interfere with product functionality.
• Returned items that are incomplete or defaced.
• Any consumable or standard wear items such as disposable battery packs, worn-out and/or broken cables due to repeated usage or improper disconnection from device being charged.
• Returned items with different serial number from what was authorized for return.
• Returned items that were special ordered or custom configured.
• Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and coordinate with us for a carrier inspection of damaged merchandise.

For any product returned to ChargeTech for reason other than warranty such as "Buyer's Remorse", incorrect charging standard ordered (e.g. Apple Lightning, Micro USB), late delivery by carrier, etc. a 20% restocking fee and round-trip shipping costs may be deducted from the credit refund. All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.

Please take care to package your return carefully. ChargeTech is not responsible for damaged or lost product(s) due to shipping. Any damaged or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair / replacement of the product(s).

If the customer desires an expedited method of return, shipment costs will be incurred.

I understand that the RMA Returns can take between 10-14 business days to be reviewed depending on the order in which it arrives at our facility *
Required
By signing this RMA form, I agree to the terms and conditions set forth by this form. *
Required
Returning your item:
Once the form is completed, please send your return package with a copy of your warranty claim form.
******IF YOU DO NOT PRINT THIS FORM AND ACCOMPANY YOUR PRODUCT, YOUR RETURN / REPLACEMENT WILL BE DISCARDED******


Attn: ChargeTech Returns
64 Fairbanks
Irvine, CA 92618 USA
888-250-8756

If your order number is not with your product it will cause major delays in processing time.

PLEASE NOTE: YOUR RMA NUMBER IS YOUR ORIGINAL ORDER NUMBER

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