Customer Satisfaction Survey

At Caledon Mountain Veterinary Hospital our mission is to maintain a dedicated, caring and knowledgeable team that is committed to providing exceptional client service and health care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon.

Thank you for your time and effort.

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    I found the website easy to navigate
    I found the website to be helpful & resourceful
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    My call was answered promptly
    I was able to make an appointment that worked with my schedule
    The person I spoke with was friendly and curteous
    The person I spoke with was helpful and informative
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    The hospital was comfortable
    Reception Area was clean and tidy
    Exam Room was clean and tidy
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    Greeted me upon arrival
    Were helpful during my visit
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    Greeted me and introduced themselves
    Was gentle with my pet
    Seemed proficient & knowledgeable
    Gave me the information I needed
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    Greeted me and introduced themselves
    Gave clear advice about how to treat my pet
    Answered all my questions
    Was professional in appearance
    Was gentle with my pet
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    My waiting time was reasonable
    Hours of operation met my needs
    Provided good value for my money
    All fees were explained
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