I.C. Parent/Student Portal Account Reset Request
General Information
***PLEASE REFER TO THE INFORMATION BELOW BEFORE REQUESTING AN ACCOUNT RESET.***

- New Portal accounts are generated nightly for parents who have a unique email in IC and do not currently have a portal account.
- When the account is created the parent is automatically sent an email with their login information.
- Infinite Campus has a Self Serve process for students and parents who use the Portal. This will allow students and parents to request passwords and user login information using email. SEE INSTRUCTIONS BELOW.

The student or parent must know their login information to setup the Self Serve. They cannot request Self Serve help until they have set up Self Serve.

Once logged into the Portal, parents can see their student(s) information, change or request changes to demographic information, including phone # and email address.

***PLEASE NOTE THAT IF YOU HAVE NEVER SIGNED UP FOR A PORTAL ACCOUNT, PLEASE PROCEED TO THE END OF THIS PAGE AND FILL OUT THE FORM TO REQUEST AN ACCOUNT.***

Thank you!

Instructions - Parents
PARENTS:
Use the login that was emailed to you initially. If you have forgotten your Portal login or password:
1. Click HELP
2. Select appropriate link (Forgot Password/Forgot Username/Problems logging in)

Forgot Password:
- Enter your username
- Click NEXT
- Check your email address and click on link in the message.
- Follow the instructions and click on NEXT

Forgot Username:
- Enter the email address associated with your account.
- An email will be sent to you with the username information.

If there are no accounts associated with the account, fill out the information below and include the email address you want to use for the Portal.

Instructions - Students
STUDENTS:
-Username: Student #
- Default Password: First initial of the first & last name and birthday mmddyy.

If you have forgotten your Portal login or password:
1. Click HELP
2. Select appropriate link (Forgot Password/Forgot Username/Problems logging in)

Forgot Password:
- Enter your username
- Click NEXT
- Check your email address and click on link in the message.
- Follow the instructions and click on NEXT

Forgot Username:
- Enter the email address associated with your account.
- An email will be sent to you with the username information.

If there are no accounts associated with the account, fill out the information below and include the email address you want to use for the Portal.

Student's First Name
Your answer
Student's Last Name
Your answer
Student's ID#
Your answer
Student's E-Mail Address
Your answer
I'm requesting a portal reset for:
I'm requesting a NEW ACCOUNT for:
Parent's First Name
Your answer
Parent's Last Name
Your answer
Parent's Email Address
Your answer
Comments
Your answer
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