Customer Satisfaction Feedback Sheet
Dear Customer: the Ministry of Industrialisation and Trade would like to thank you for giving us the opportunity to serve you. Please help us by taking a few minutes to tell us about your experience in a=engaging with the Ministry. We appreciate you and want to make sure we meet your expectations
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1. In your most recent customer service experience, how did you contact us?
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2. What type of service did you require from the Ministry?
3. Please rate the quality of service you received:
Poor
Superior
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4. How long did you wait before speaking to a representatiove
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5. Did the representative (Select all that apply)
6. The process of getting problem( query) resolved was
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7. How long did it take to get this problem(query) resolved
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8. How many times did contact customer service before the problem(query) was resolved?
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9. Customer Service representative was courteous
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10. Which of the following qualities of the service representative stood out (as being superior) ?
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11 The customer service representative answered/handled your call quickly.
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12. What would best describe your experience within the customer service representative?
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13. The customer service representative was very knowledgeable
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14. The customer service :
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15. The waiting time for having my questions answered was satisfactory.
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16. My phone call was quickly transferred to the person who could best assist me.
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17. Overall how satisfied are you with the customer service experience
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18. If you were not satisfied, what could we have done  to serve you better ?
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