Sewage backups and assistance policies in Baltimore
In March 2021, Baltimore City launched the Sewer Onsite Services program (SOS), which sends professional crews to clean up and disinfect homes after sewer backups, under certain circumstances. Earlier, in 2019, Baltimore City launched the Expedited Reimbursement Program, which provides reimbursements for cleanup and disinfection costs for sewer backups under certain circumstances. Both programs only cover sewage backups that the city determines were caused by wet weather.
Have you had a sewer backup within the past year? Did you report it to 311? Were you able to get assistance? We want to hear from you!
This survey is being shared by Clean Water Action, Blue Water Baltimore, and the Environmental Integrity Project.
Sewage Onsite Support program:
Expedited Reimbursement Program:
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What's your name?
What's your email address?
What neighborhood do you live in?
Have you been informed about the ERP and SOS programs before?
Yes, from reading Baltimore City's website
Yes, from an insert in my water bill.
Yes, from a DPW or other city government representative speaking at a community meeting
Yes, from an advocacy organization (Clean Water Action, Blue Water Baltimore, etc)
Yes, on Baltimore City government social media
Yes, on other social media
Yes, by word of mouth
Yes, because I had a backup myself
Yes, in the news
Have you had a sewer backup?
Yes, since March 2021
Yes, between April 2019 and March 2021
Yes, before April 2019
If so, did you report it to 311?
If so, did a DPW inspector come to your home?
If so, were you informed about the existence of the SOS and ERP assistance programs?
Yes, by 311
Yes, by the DPW inspector
Did you receive assistance through the SOS or ERP program?
Yes, through the SOS program (the city sent a professional crew to clean up and disinfect my home.
Yes, through the ERP program (I submitted an application and received reimbursement from the city for my clean-up and disinfection costs).
No, I asked/applied for help but was told I wasn't eligible.
No, I chose not to apply for assistance
No, I was not informed of these programs.
Is there anything else you want to tell us about your experience?
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