Sewage backups and assistance policies in Baltimore
In March 2021, Baltimore City launched the Sewer Onsite Services program (SOS), which sends professional crews to clean up and disinfect homes after sewer backups, under certain circumstances. Earlier, in 2019, Baltimore City launched the Expedited Reimbursement Program, which provides reimbursements for cleanup and disinfection costs for sewer backups under certain circumstances. Both programs only cover sewage backups that the city determines were caused by wet weather.

Have you had a sewer backup within the past year? Did you report it to 311? Were you able to get assistance? We want to hear from you!

This survey is being shared by Clean Water Action, Blue Water Baltimore, and the Environmental Integrity Project.

Sewage Onsite Support program:
Expedited Reimbursement Program:
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What's your name?
What's your email address? *
What neighborhood do you live in? *
Have you been informed about the ERP and SOS programs before? *
Have you had a sewer backup? *
If so, did you report it to 311?
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If so, did a DPW inspector come to your home?
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If so, were you informed about the existence of the SOS and ERP assistance programs?
Did you receive assistance through the SOS or ERP program?
Is there anything else you want to tell us about your experience?
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