Improving access to transport
From innovations in journey planning and advance booking, to on-board announcements, vehicle design and staff training - we want to hear what bus and coach operators are doing to improve access to transport.
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Your name and job title *
Organisation name *
Email address *
Region of operation *
What design features or technology have you introduced (beyond the legal requirement) to improve the journey for disabled people?
Roughly what proportion of your fleet has these features?
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Are your drivers required to pull in to every stop on their route, regardless of whether a waiting passenger signals to them? *
Are your drivers required to deploy the ramp whenever asked? *
How do you inform and communicate with disabled passengers? *
How do your passengers communicate with you? *
Which of the following members of your staff receive accessibility, diversity and/or inclusion training? *
Which of the following members of your staff are trained to recognise and respond to a customer in distress? *
Which of the following members of your staff are Dementia Friends? *
Please give details of any card, lanyard or similar scheme you offer to customers requiring additional support
Is your organisation signed up to the RNIB Charter? *
Please share examples of anything else you have done to improve accessibility
What future plans do you have for improving accessibility for passengers?
Thank you for taking the time to complete this survey. We'll be sharing our findings with operators, passengers and industry bodies to help improve access to transport but individual responses will be completely anonymous. If you have any supporting documents or images you'd like to send us please email To find out more about the work of Bus Users visit
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