Return
Though we are sad to see you go, we want to help you with this return!

The Chirp Wheel is backed with a 100-day trial. If you are unhappy with your order and want to return it, we will accept it for a refund, if the item is not damaged from negligence. Our Returns Department will inspect each product. If it is returned damaged, we will not process your refund, and Customer Service will notify you.

You will need to return your wheel within 100 calendar days from when your package was delivered to be eligible for return. If you’re not sure when your package was delivered, contact us at support@gochirp.com.

While return/exchange shipping is free within the 100-day trial period, any original shipping charges will not be refunded unless the return is a result of our error. Free returns applies to the U.S. only and excludes Alaska and Hawaii. If you have purchased through Kickstarter or Indiegogo, free return shipping will not be applied.

If you made a purchase with a free add-on product and it is not returned with the wheels, we will charge you full price for the add-on.

*Please make sure the information you leave below is the same as when you first ordered.*

Name *
First and last name *The name on the order*
Your answer
Email *
Your answer
Phone number *
Your answer
Shipping address *
Your answer
Reason for return *
Your answer
What wheel(s) are you returning? *
Required
If you selected "other," please specify (etc. Duel Pressure Neck Massager).
Your answer
Formatting Returns
Please include a note with your name, email address, and order number.
*IMPORTANT*
The shipping label will be sent to the email address used when original order was purchased.

YOU HAVE 7 DAYS UNTIL THE LABEL EXPIRES.

If the label has expired, you will need to reach out to Customer Service and start the return process again.

*Please keep this in mind as we are only able to send a limited amount of replacement labels if the first one is expired.*

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