Back-up cloud CDEs (iCDEs) will be asked to be available to answer patient questions and chats on a regular basis throughout the study period. The iCDEs should maintain a coordinated schedule to provide coverage as much as possible and to ensure the patient needs are met whenever their own pCDE is not available. The schedule should include general waking hours including weekends.
At the end of the study period there will be a survey that all patients and CDEs will be asked to complete.
Each CDE will be provided with a stipend as follows: pCDE:$270 per month + $40/patient, up to $500/month (about $125/week), or iCDE: $270 flat rate per month (about $65 per week)
Stipends will be paid at the conclusion of the study.