Regarding your warranty, the coverage typically includes manufacturing defects and failures that occur under normal use conditions. Before proceeding with the warranty request, we recommend trying the following troubleshooting and hard reset steps:
- Troubleshooting Steps:
1. Try charging with a different cable (if available): Use another charging cable to see if the issue persists.
2. Try charging from another power source: Use a different power source (e.g., another outlet or charger).
- Hard Reset Steps:
1. Take the phone out of the case: If your phone is still in the case, remove it.
2. Press and hold the power button for 10 seconds.
3. Turn the case off.
4. Put the phone back in the case and turn it on.
Have these steps resolved the issue?