BCMS Chromebook & Technology Help Request
If you need Chromebook or Schoology support from Ms. Purdy or Mrs. Lungociu please fill out this form. You will receive a response as soon as possible. Due to high volume, please be patient.
Start with these troubleshooting tips:
(1) Log out of your Google Account, remove your profile, then add it back on
(2) Make sure you are logged into your FCPS account (@
(3) Clear cookies and cache files (Settings--Advanced--Clear Browsing Data--clear data)
(4) Check Schoology Status Site to make sure there are no current outages:
If your issue is not resolved, please complete this request form.
Sign in to Google
to save your progress.
Student's First Name
Student's Last Name
Is this a personal device or school device
If school issued, please enter the asset tag # (yellow or red tag on the bottom of the Chromebook) *
Is the device working at all?
Select from the options below to describe the problem:
Lost Charger (replacement cost $30.)
Problem with screen (Broken screen or pixels damage fee $30.)
Will not hold a charge
Missing keys or keys not functioning (Missing/lost keys fee $30.)
Touch pad will not work
Connection problem (internet)
Log in or password issues- Student account is locked etc.
Schoology (please complete next question, if Schoology is an issue)
If you are having a Schoology issue, please provide a detailed description of the problem. Make sure to check the Schoology Status website for outages before submitting:
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This form was created inside of Frederick County Public Schools.