RETURN / REPLACEMENT REQUEST
After filling out this form, you can expect a response from the returns department within one business day. If it has been longer than one business day and you have not received a response please check your JUNK / SPAM folders for their response. Thank you.
Your order/invoice number:
What is the model number/serial number/service code of the TV related to this return?
List all part numbers for this return:
Are you requesting a replacement or a return? WARNING: not all inventory items have been updated, if it looks like we are out of stock and cannot provide a replacement you should still select the Replacement option.
Would you like your refund in the form of Store Credit? This avoids the 20% restocking fee on "not needed" parts. ***Store Credit can only be refunded as Store Credit.
Yes, I prefer Store Credit
No, I do not want Store Credit
Does not apply to this request
Reason for the request:
I searched by my TV model number rather than part number.
I received the wrong part.
I ordered the wrong part.
I ordered/received the correct part but nothing changed.
I ordered/received the correct part but I think it may be defective.
My item arrived damaged. (Please have photos of the damaged item & the box it was shipped in.)
Other, will explain below.
Do you have photos you'd like to send with your request?
Yes, I have photos to send!
Describe the original symptoms the tv was experiencing before changing any parts?
What happened after replacing the part? *Please be detailed, our goal is to help resolve your problem and get your television up and running. If the TV has the same issue it did prior to replacing the part just type, "same issue."
As the customer that is completing this request form, click the response that best describes you.
Highly skilled professional TV repair technician with over 5 years experience
Professional TV repair technician with less than 5 years experience
Administrative employee at a TV repair company
I'm fixing my own TV. Not a professional repair technician
Do you have any additional comments you would like to add to your request?
Please read our terms and conditions and then answer this question -
Yes, I have read and agree to the terms / conditions.
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