If outbound call or particular outbound call through sip trunk and there is no ringback tone on caller side, try to enable 'Ignore 183 Message without SDP' in sip trunk - advanced -voip settings.
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If inbound call or particular inbound call from sip trunk and there is no ringback tone on caller side, please try to enable Inband Progress in sip trunk - advanced -voip settings. *
Is issue fixed after above checklists? *
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