Return Request
Please note that all sales are final and we do not have to take back any items you ordered unless you did not receive what was ordered. However, where possible and under certain conditions, we would like to work with you and give you the opportunity to return items to us for refund or exchange (charges and T&C's apply). Please read our return policy for the costs and conditions that apply.

Goods without serial numbers (cables, fuses, hardware etc.) as well as batteries and product with sealed boxes that are opened cannot be returned.

In any event, goods and packaging must be new, unmarked and unopened to be eligible for return.

You have 14 days from the date of purchase (the date on the invoice) to let us know you wish to return any items. Requests received after that date are not accepted.

NOTE: do not use this form for repairs or warranty claims, use the "Equipment Repair Authorisation Form" instead.

NOTE: if you are UPGRADING an item, proceed to purchase the upgrade item first before completing this form. You will need the invoice number of the upgrade item purchase to qualify for the fee waiver for upgrades.
If you wish to only pay the difference, use bank deposit as payment method for your new item. Once your return has been processed, a credit will be applied to the invoice for your new item and you can complete the purchase.

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Your Details:
Name *
Phone
Address (if your returned goods are not accepted for refund, your goods will be shipped here) *
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