Bus Network Redesign Community Survey

Public transit is a vital service for communities throughout the state of Massachusetts and across the country. Particularly in lower-income communities and communities of color, where car ownership is less common and environmental injustice is already severe. Public transit allows residents access to employment opportunities, school, friends, family, goods and services, while reducing pollution and contributing to a healthy lifestyle.

This survey has been created in collaboration with organizations based throughout the Greater Boston Area: ACE, A4E, La Comunidad, Mystic Valley NAACP, and NAICOB. We understand the need for quality, consistent and accessible transit and would like to hear from you about ways that the MBTA is, or is failing to, meet those standards.

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What mode of transportation do you typically use?
What trains do you ride?
Check all that apply
How well is the MBTA handling service with the subway and commuter rail shutdowns?
Clear selection
Have you heard about the MBTA Bus Network Redesign? *
What buses do you ride?: Malden, Medford and Somerville Area Connections
What buses do you ride?: Chelsea, Everett Area Connections
What buses do you ride?: Dorchester, Roxbury connections Areas
What buses do you ride?: Mattapan, Hyde Park, Roslindale Area Connections 
What buses do you ride?: South Shore Area Connections 
What other buses do you ride?
Check all that apply
Is service on-time for the buses/trains you ride?
Clear selection
Have you ever been left at a bus stop and had a bus pass you by?
Clear selection
Do you have a Charlie Card?
Clear selection
Are the Fares affordable?
Clear selection
Have you seen or experienced racial bias when it comes to paying your fare?
Clear selection
Have you ever been denied entry due to not having enough fare?
Clear selection
Would you consider MBTA Transit to be handicap-accessible?

Clear selection
How satisfied with the service you receive in your neighborhood are you?
Not very
Very much
Clear selection
Additional Comments on the MBTA? Please share
Join us in fighting for a better bus and train system! Share your contact information to share updates and ways to get involved *
What is your First name?
What is your Last name?
Phone Number?
Email address?
Zip Code?
Clear form
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