Students Satisfaction Survey
University of Rwanda sends special thanks to all students who provided fruitful information during the previous surveys conducted from which areas of improvement were identified to improve its services.

It is in that context that to continue building the University we want, your opinions constitute pillars to shape positive changes at UR.

NOTE:  All of your responses are anonymous and confidential.

For any questions about this survey, please contact the University Statistician Specialist Mr. Thierry MUNYAZIKWIYE by:  t.munyazikwiye@ur.ac.rw or  +250788454771.

This survey takes approximately 10 minutes to complete.

Thank you for your participation.
Sign in to Google to save your progress. Learn more
I am enrolled at UR … (Select ALL that apply). *
Required
Please provide any other reasons you enrolled at UR *
How would you prefer to receive important information from UR ? (select ALL that apply) *
Required
Please rate your Level of agreement with the following statements about communication at UR *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Lecturers are open for communicating with students
Lecturers motivate students to present their opinions
Some of the professors care more about students’ physical presence than for student involvement
Students’ evaluations are done quite objectively
Please specify any other means of communication for which you prefer to receive important information from UR *
Please rate your Level of agreement with the following statements about visibility of University of Rwanda: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I feel a sense of belonging at UR
I am proud of telling others that I am a UR student
UR cares for students as individuals
Students are welcomed on this campus
People on this campus respect each other
Employees across campuses are generally helpful and approachable
I feel informed about what is happening on campus
I would recommend UR to a friend or family member
Please rate your Level of agreement with the following statements about supplemental education at UR. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
More students should have access to scholarship programs in other countries
The ranking system for scholarships competition in foreign universities is not transparent enough
I wished college would motivate me to participate in international student conferences
I wished college have organised conferences with high level professional
Our college should teach courses with foreign professors
Internship programs are not well planned and managed
Please rate your Level of agreement with the following statements about course content at UR. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Theory taught in courses is not related with job market reality
Some of the courses are not updated
For some courses there is no relationship between theory and practical activities
Professors are taking care of course quality
Please rate your Level of agreement with the following statements about timing and feedback. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Some of the continuous assessments are announced without a sufficient time lead
Some lecturers do not meet deadlines for examination results’ posting
Some lecturers do not give feedback for assessments and examinations
For some courses reading material support was not made available by professors
Some lecturers do not communicate evaluation system at the beginning of semester
Some lecturers use to miss class hours
Because of very short exam sessions we cannot prepare for examinations
Please rate your Level of agreement with the following statements education versus attitude of Lecturers. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Some lecturers have exaggeratedly high demands for students
Some lecturers are exaggeratedly tough in student evaluations
Some lecturers place unnecessary workload assignments on students
Time schedule for the Semester/Trimester is excessively loaded
What do you suggest to improve the visibility of University of Rwanda? *
Please rate your Level of agreement with the following statements about services delivered at UR *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The instructors care about me as an individual
Instructors support each student's differences
Instructors are fair while dealing with students
The quality of rules and instructions at UR are favorable
Students have adequate classrooms at this campus
Students have adequate sport facilities at this campus
I am receiving quality education at UR
The variety of courses offered is sufficient
What do you suggest to improve students services at UR? *
Please rate your level of satisfaction with: *
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Instructions and Regulations
Schedule of Classes
Schedule of leisure activities
Overall educational experience at UR
What do you suggest to improve implementation of rules and regulations at UR? *
Please rate your level of agreement with the following statement about ICT Infrastructure at UR Campuses: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Computer labs are accessible
Computer labs are adequate
UR Website is user-friendly
Computer labs are equipped with sufficient technology for learning
Internet connectivity is sufficient
What do you suggest to improve ICT Infrastructure? *
Please rate your level of satisfaction with:
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Contents of UR Website
Services of computer labs
Internet connectivity
Clear selection
What do you suggest to improve ICT services at UR ? *
Please rate your level of agreement with the following statements about status of your Campus : *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
There are inadequate numbers of areas used for studying on campus
The whole campus has adequate light
The whole campus is clean
The campus is well maintained
The campus grounds (grass, trees, bushes, flowers) are well catered for
What do you suggest to improve the status of your campus? *
Please rate your level of satisfaction with statements: *
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Campus Cleanliness
Lighting at campus
Maintenance of its facilities
Maintenance of the existing landscaping
Safety/Security at campus
What do you suggest to improve services at your campus? *
Please rate your level of agreement with the following perceptions: *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Library room is too small
Number of books available in library is too small
Library computers have low performances
Some of the classrooms should be modified
Classrooms should be cleaner
Students spend too much time for solving problems at registrar office
Communication between registrar personnel and students is very poor
More computer-based exercises should be used during educational process
Laboratory equipment are very outdated
Sometimes reagents are not available in the laboratory
Sometimes laboratory schedules are not respected
Assessments for laboratory assignments are not objective
Please rate your level of agreement with the following statements about services offered and attitude of service providers : *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The personnel involved in registration are helpful
Online registration is user-friendly
The counselors provide accurate information
The counselors care about my success
I feel well treated with Academic Departments services
I feel well treated with students welfare services
I feel well treated with finance services
I feel well treated with clinical services
I feel well treated with library services
What do you suggest to improve attitude of service providers at UR? *
Please rate your level of satisfaction with the following services for students at UR: *
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
Admission and records services
Finance services
Career and employ ability services
Students welfare services
Counseling services
Library services
Overall services for students at UR
What do you suggest to improve services for students at UR? *
In general, how do you feel you are treated by the following groups at UR? *
Very good
Good
Fair
Poor
Very poor
Lecturers in general
Lecturers of your similar sex
Lecturers of your opposite sex
Your classmates in general
Your classmates of your similar sex
Your classmates of your opposite sex
Individuals of faith different from yours
Campus security guards
Administrative and Support staff
Please rate your level of agreement about the following statements describing attitudes of lectures at UR. *
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Lecturers do not take into consideration students’ opinion
Lecturers do not allow questions for the courses content they teach
Sometimes lecturers make gross (uncultured) jokes
Some lecturers defend their standpoint using examination threats
Some lecturers use to revenge on students
Some lecturers are haughty and show a false superiority over students
Some lecturers are very subjective in grading student efforts
Lecturers do not appreciate intellectual effort students make
What do you suggest to improve good relationship within UR Community? *
Have you ever been hated or discriminated against at UR? *
If yes or you think you were hated or discriminated against at UR, please explain how: *
Admission Status: *
Primary Disability: *
Please specify any other disabilities *
Your Sex *
Your Age *
In which College are you registered ? *
In which Campus are you registered ? *
In which Programme? *
What do you think are BEST THINGS UR has to offer? *
What do you think are particular STRENGTHS at UR? *
 What do you think are particular WEAKNESSES at UR? *
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Google Forms