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JS2: Human Factors (Dirty Dozen)
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The unintentional act of performing a task incorrectly that can potentially degrade the system is the definition for?
10 points
Sabotage
Human Error
Mechanical Malfunction
Clear selection
One type of Human Error is?
10 points
Omission
Intentional
Unpreventable
Clear selection
Over the past century comparative causes of aircraft accidents have been?
10 points
Increasingly due to mechanical failure
Involve human error to a lesser extent
Increasingly due to human error.
Clear selection
Human behavior, thought process, and performance are factors that affect flight safety?
10 points
Positively or negatively
Not at all
Only in a positive way
Clear selection
How humans respond or react to events is determined primarily by?
10 points
Only in a positive way
Early life decisions (taught or learned decision patterns)
The current situation or event.
Clear selection
A major factor that can influence how an individual may react to an event is?
10 points
Fatigue
Time of day
Day of the week
Clear selection
Another major factor that can influence how an individual may react to an event is?
10 points
Planetary influences
Teamwork skills (or lack of)
Coffee (or lack of)
Clear selection
From the chain links identified that may lead to an aircraft incident, which is most affected by your actions in your current job classification?
10 points
Bad weather
Aircraft malfunction
Improper maintenance action
Clear selection
An example of the chain of events leading to an aircraft incident being broken and preventing an aircraft accident is?
10 points
Taking proper maintenance action.
Taking no action
Performing maintenance action while under extreme fatigue
Clear selection
What ‘safety net’ can be used to counter Complacency by management as well non- management personnel in potentially contributing to events leading to an aircraft incident?
10 points
Self satisfaction with the work accomplished
Always follow check lists or written instructions (e.g. approved part travelers)
Relying on memory to accomplish work tasks
Clear selection
Distractions in the work place can draw one’s attention away from critical work?
10 points
Mentally, emotionally and physically
Only if one is unfamiliar with his work task
Only during complex activities
Clear selection
What ‘safety net’ can be used to counter Distractions in the work place?
10 points
Using a detailed check list
Initiating or participating in distractions
Discuss the job you are working on with as many people as possible
Clear selection
What productive ‘safety net’ will help to minimize the negative affects of Pressure?
10 points
Blowing up and releasing pressure and anger
Ignoring deadlines
Speaking up, asking for help or time
Clear selection
Under-utilizing Resources is?
10 points
A contributing factor to improper reactions to events
Has little or no effect on productivity and quality or work
Saves time and money
Clear selection
An important lack of Resources ‘safety net’ is?
10 points
Approaching the situation emotionally will attract the needed resources
Communicate your concerns rationally with management
Forging ahead without asking for additional resources shows dedication
Clear selection
An important Lack of Knowledge ‘safety net’ is?
10 points
Using only current manuals, instructions and specifications
Not acknowledging a lack of knowledge or clear understanding of a task
No interest in adding to one’s knowledge base to improve job satisfaction
Clear selection
Lack of Awareness can be overcome by?
10 points
Focusing on distractions while working at the assigned task
Working on knowing everything about your job
Working faster
Clear selection
One good way to manage Stress is?
10 points
By learning about yourself and practicing stress management techniques
Holding it inside
Pushing back against the source of the stress
Clear selection
A suggested ‘Stress Helper’ is?
10 points
Take on more work
Work one problem at a time; don’t become overwhelmed
Lower your expectations
Clear selection
Fatigue is?
10 points
Not a normal reaction
A minor temporary condition that occurs over short periods
The body’s normal reaction to a prolonged physical or mental stress
Clear selection
One cause of Fatigue?
10 points
Lack of concentration
High intensity stress
Starting the day too early
Clear selection
A dangerous symptom of Fatigue that can effect the ability to react appropriately?
10 points
Improved memory
Low situational awareness
Elevated mood
Clear selection
Good Communication skills includes?
10 points
Active listening
Dominating the conversation
Completing sentences for the one speaking
Clear selection
Learning to Listen includes?
10 points
Debating without a constructive purpose
Asking questions and paraphrasing (repeating in your own words)
Tuning out if the material being discussed is uninteresting
Clear selection
A Lack of Assertiveness (lack of positive communication of one’s ideas) safety net?
10 points
Includes compromising (lowering) your standards
Includes communicating your feelings calmly, accurately and firmly
Is unnecessary; go along with what others want without question
Clear selection
A skill that is Essential to successful Teamwork is?
10 points
Good Communication
Relying only on yourself to get the job done
The ability to follow without asking questions
Clear selection
Relying on Norms to do your job can?
10 points
Improve your job performance
Can result in serious consequences including serious injury or death
Is an approved method in the aviation industry
Clear selection
A valuable tool to use before and after performing a job task is?
10 points
Relying on your memory
Self assurance that the job was done right.
The Maintenance “Personal Minimums” Check List
Clear selection
One of the things to consider before beginning a job task?
10 points
Am I mentally prepared to perform the task (stress, fatigue, etc.)?
Is the job task worth giving my total attention?
How can I successfully accomplish two or more tasks at the same time?
Clear selection
After completing the job task one should always?
10 points
Consider the job done
Review all of the areas that were affected to accomplish the task
Move on to the next job task and worry about completing paperwork later
Clear selection
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