MM Intake! (via 1-800-MISS-YOU)
Before you take your first call: read this blurb!

Welcome! And thank you for being one of our FIRST volunteers to receive calls via our hotline. :)

Below you will find a form to fill out when you receive a call from a homeless client looking for their loved ones. But to fully understand the form below, we know that a bit more context (and maybe even some training!) would be helpful.

And so, as a first step, if you haven't gone through our short training doc yet for receiving calls via our hotline, please do that now. That way, you will be well-prepared for when your first call comes in! :)

Questions? Email hello@miraclemessages.org

Email address *
MM hotline training for volunteers! Click this link: https://spark.adobe.com/page/EUPtlsZOpR5TD/
Your information (required)
Complete this section before your call
Your name *
VOLUNTEER_NAME
Your answer
Your phone number
Please use the following format: 1-XXX-XXX-XXXX; for example, 1-234-567-8910
Your answer
Opening
Hey, my name is VOLUNTEER NAME. What's your name?

Hi CLIENT NAME, nice to meet you.

I'm a volunteer messenger with Miracle Messages. We help people experiencing homelessness reconnect with their loved ones.

Is there someone that you would like to reconnect with?

Great! I'd be happy to try to help you. I'll ask you a few questions about yourself and your loved one, and then share what you share with me with our volunteer detectives, who will then try to locate and reach out to your loved one on your behalf.

Sound good?

Great. And just so you know, this call may be recorded.

Client information (required)
Okay, let's begin. What's your full name? *
CLIENT_NAME
Your answer
And NAME, what's the best way to reach you again? *
CLIENT_CONTACT. Preferably, a reliable phone number.
Your answer
Great. And what city are you calling from? *
CLIENT_LOCATION
Your answer
Thanks NAME. And what's your date of birth? *
CLIENT_DOB
Your answer
Loved one information (required)
And NAME, who is it that you would like to reconnect with? *
LOVED_ONE_RELATION. e.g., sister
Your answer
Okay. And what's your RELATION's full name? *
LOVED_ONE_NAME
Your answer
Okay, and what's NAME's date of birth or approximate age? *
LOVED_ONE_DOB. [note: if the loved one is under 18 years old, we cannot search for them; apologize, and end the call]
Your answer
Okay. And what's NAME's last known location? Do you any of their previous addresses? *
LOVED_ONE_LOCATION
Your answer
Loved one information (optional)
What's NAME's race or ethnicity?
LOVED_ONE_RACE
Your answer
And how many years has it been since you've seen NAME?
LOVED_ONE_YEARS_DISCONNECTED
Your answer
And do you know the names of any of NAME's other relatives?
LOVED_ONE_OTHERS. Enter full names and any other information provided.
Your answer
Client information (optional)
And now just a few quick background questions. Have you experienced homelessness? Oh really. For how long?
CLIENT_YEARS_HOMELESS. e.g., 5 years
Your answer
How did you become homeless?
CLIENT_HOW_HOMELESS
Your answer
How did you lose touch with NAME?
CLIENT_HOW_DISCONNECTED
Your answer
And how did you hear about Miracle Messages?
CLIENT_HOW_DISCOVERED
The Miracle Message
from the client to their loved one
Would you like to record a short message to NAME?
CLIENT_MM_CHOICE
Great! So: if NAME were here, what would you like to say to him/her?
CLIENT_MM_VOICE
Your answer
And what's your desired outcome of the message?
CLIENT_MM_GOAL
Your answer
Terrific, thanks. Anything else we should know?
CLIENT_ANYTHING_ELSE
Your answer
Closing
Great. We'll start searching for NAME.

Just to confirm, the best way to reach you again is CONTACT?

And finally, so that we can show NAME that we spoke today, can you take a quick selfie after this call and text it to us? You can text us the selfie at 1-800-MISS-YOU, and call or text this same number anytime for updates on your case.

Thank you!

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