Welcome! And thank you for being one of our FIRST volunteers to receive calls via our hotline. :)
Below you will find a form to fill out when you receive a call from a homeless client looking for their loved ones. But to fully understand the form below, we know that a bit more context (and maybe even some training!) would be helpful.
And so, as a first step, if you haven't gone through our short training doc yet for receiving calls via our hotline, please do that now. That way, you will be well-prepared for when your first call comes in! :)
Questions? Email firstname.lastname@example.org
Hi CLIENT NAME, nice to meet you.
I'm a volunteer messenger with Miracle Messages. We help people experiencing homelessness reconnect with their loved ones.
Is there someone that you would like to reconnect with?
Great! I'd be happy to try to help you. I'll ask you a few questions about yourself and your loved one, and then share what you share with me with our volunteer detectives, who will then try to locate and reach out to your loved one on your behalf.
Great. And just so you know, this call may be recorded.
Just to confirm, the best way to reach you again is CONTACT?
And finally, so that we can show NAME that we spoke today, can you take a quick selfie after this call and text it to us? You can text us the selfie at 1-800-MISS-YOU, and call or text this same number anytime for updates on your case.