1 - Goods must be returned / collected within 7 days unless agreed prior to return confirmation/approval. Goods must be returned to Intec Microsystems unless collection is agreed prior. Tracking should be sent to returns@intecmicros.co.uk at the earliest point including the CR reference it relates too. All RMA’s not received within the 7 days will be notified of refusal and risk not being crediting.

2 - All damages need to be reported within 48hrs of delivery. Intec Microsystems may require additional evidence to support the return request. Customers are to provide this should such evidence be required

3 - Good must be sealed unless otherwise stated in the return request in which case the customer agrees to a restocking fee of up to 20% to be agreed when the goods arrive at Intec Microsystems Ltd

4 - Products ordered in error will incur a re stock fee depending on the condition of the goods and time lapsed between shipment and return date. This will be a minimum of 10%, but is not fixed, subject to other variables such as condition of the goods and overall value.

5 - Items returned that were/are not the property of Intec Microsystems Ltd must be collected by the customer within 48 hours of notification.

6 - All goods that have been used/opened shall be tested/inspected, with Intec Microsystems reserving the right to refuse the RMA after testing and/or apply a re stock fee based on the condition of the goods. All goods must include all accessories and manuals unless stated otherwise at time of submission.

7 - All goods will be inspected upon arrival at Intec Microsystems, where damage has occurred to the manufacturer box that was not stated prior to the return request, Intec Microsystems may request evidence of the goods condition prior to shipment/collection from the customer. Intec Microsystems also reserves the right to refuse the return should the evidence be insufficient to support the return.

8 - Products that have been incorrectly supplied via Intec will not incur a re stock fee and will be collected at the earliest point.

9 - Goods that fall under manufacturer warranty, the customer agrees that if advised by Intec Microsystems, they will liase directly with the Manufacturer to remedy or replace goods

10 - All configured items, licenses, warranties and service contracts are non cancellable / non returnable (NCNR).

11 - By submitting your return request you are agreeing to our terms and conditions and state that all information in the returns form is correct. You also agree to a potential £20 admin charge should return instructions not be followed upon discovery at Intec Microsystems (Labels & Packaging)

12 - Intec Microsystems reserves the right to refuse any returns submitted.

For our full terms and conditions please find them below

https://intecmicros.co.uk/terms-and-conditions