RSVP session 2: Certified Guest Service Professional
SPEAKER: RAYMOND HO

"Frontliner" – Are people who work on the front lines of a business operation, primarily in customer service roles.

They are the:
* face and voice of your business
* the first to interact with customers
* expected to be ambassadors of the business.

The role requires good people skills, exceptional verbal communication skills and an ability to be patient, calm and accommodating.

Look above & beyond your name and get recognised for implementing and achieving guest service best practices with Guest Service Gold®.

Guest Service Gold Making Connection features seven different guest service elements presented through real stories that are designed to motivate and inspire your staff to 'Go for the 'Gold' when it comes to providing service that goes above and beyond what is expected.
Authenticity : Keeping It Real
Intuition : Read the Need
Empathy : Use your Heart
Champion : Be a Guest hero
Delight : Provide a Surprise
Delivery : Follow Through
Initiative : Make the Effort

Who should attend:
- Front Liners who deals with Customers
- Front Office, Bell Desk, Waiter & Waitress, Housekeeping, Receptionist,

Date: 3rd - 4th SEPTEMBER 2018
Time: 09:00am - 05:00pm
Venue: TBC
Fees: RM1,215 (HRDF Claimable)

REGISTER BEFORE : 31st August 2018

Email address *
Name *
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Designation *
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Business Name *
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Mobile Number *
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How many person/s will attend? *
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Bank Account Details
Account Name: Emerging Journey Asia SDN BHD

Bank Name : Public Bank Berhad

Account Number : 3141 76 2229

Contact us for more information
Contact us at info@ejasia.net or call 03-2242 4811
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