Restaurant Transactions: Takeaway vs Dine-In Consumer Experience and Contractual Expectations

This anonymous survey is being conducted as part of an academic research project examining the contractual relationship between restaurants and customers in takeaway and dine-in transactions.

The purpose of this survey is to understand how customers perceive what they are paying for, the responsibilities of restaurants, the differences between takeaway and dine-in experiences, additional charges, food quality, service, refunds, and the remedies customers expect when a restaurant fails to provide what was promised.

The survey is open to anyone who has experience purchasing food from restaurants. Your responses will be used only for academic analysis and will help us examine whether customers perceive takeaway transactions differently from dine-in transactions and whether different expectations arise from the nature of the transaction.

No personally identifiable information is required. Please answer the questions based on your own experiences and understanding. The survey should take approximately 3–5 minutes to complete.

Thank you for taking the time to participate.

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How often do you eat at restaurants or order restaurant food?
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Which type of restaurant transaction do you use most often?  
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When you purchase takeaway food, what do you believe you are primarily paying for?  
When you dine in at a restaurant, what do you believe your payment covers?  
Have you ever received food that was different from what you ordered or expected?  
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If a restaurant provides incorrect, poor-quality, or otherwise unacceptable food, what remedy would you normally expect?  
Have you ever been charged an additional amount beyond the advertised or listed price of the food?   *
Before purchasing food, how often do you read the restaurant's terms, conditions, policies, disclaimers, or information about additional charges?   *
Do you think a restaurant has greater responsibilities toward a customer who dines in than toward a customer who purchases takeaway food?   *
Imagine you pay for a restaurant meal but the restaurant fails to provide what was promised. What do you believe the customer should be entitled to?   *
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