It's Your Money - Survey
As part of my It's Your Money campaign, I'm conducting this anonymous survey to gather some data around energy company practices involving customer overpayments.

I would be very grateful if you could spend a minute of your time to complete the below.

If you are a constituent and require assistance please get in touch at www.drewhendrymp.scot/message

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Who is your energy provider? (if you have more than one, select the one you wish to talk about) *
Do you have an online account with your energy provider? (App, Website etc) *
Do you know the current balance in your energy account? *
If you do know the balance, how much is it? (If not known, leave blank)
Clear selection
I have heard from many constituents who have been denied access to their credit balances, have you? (Leave blank if not requested a credit withdrawal)
Clear selection
Has your energy provider increased your direct debit payments without properly consulting you in the last 12 months? (Leave blank if you don't pay by direct debit)
Clear selection
Please detail below any further information on experiences you've had with either trying to withdraw credit from your account or having your direct debit payments increased.
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