Network Problem Report
Please complete this report each time you or your students have problems accessing the Internet or specific sites on the Internet. If you have questions about this form, please contact Kevin Allen in the library at 364-5561 or
Last Name, First Name
What problem(s) are you or your students experiencing?
Websites loading slowly or not completely
Cannot access specific site(s) on the Internet (Please list the specific website(s) under "Other.")
Cannot access any sites on the Internet
In what room are you or your students experiencing this problem?
What devices are experiencing this problem?
Personal devices (phones, laptops, etc.)
School devices (desktop computers, laptops, Chromebooks, iPads, etc.)
How many devices in your room are experiencing this problem, and how many devices are attempting to connect? Please report as a fraction. (e.g., 21/30)
To what network(s) is/are the device(s) connected?
On what date did you or your students experience this problem?
At what time did you or your students experience this problem?
Are you or your students still experiencing this problem?
How long did/has this problem last(ed)? (Select all that apply.)
A few minutes
An hour or more
Repeatedly over several days
Repeatedly over several weeks
Repeatedly over several months
Please list the names of any computers that are experiencing this problem. See the images below on how to find a computer's name. If an entire computer lab or mobile lab is having problems, then please just identify the lab room number or mobile cart name.
1. On your keyboard, hold down the Windows and Pause keys. (Some keyboards will also require you to hold down the function key.)
2. Your computer name will be listed in the window that appears.
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