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HCE Customer Satisfaction Questionnaire
Please provided us with your valued feedback, which allows us to improve our services
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* Indicates required question
Full Name
*
Your answer
Email Address
*
Your answer
Organisation / Practice / NHS Trust
Your answer
Job Title / Role
*
Your answer
Phone Number
Your answer
How did you discover us?
*
Internet search (Google, Bing, etc.)
Social media (Facebook, LinkedIn, Instagram)
Email newsletter
Industry exhibition or event
NHS Supply Chain
Word of mouth / Recommendation
Other:
Required
Were you able to find all the products / brands you needed?
*
Yes
No
Other:
Required
How would you rate our price competitiveness?
*
Expensive
1
2
3
4
5
Competitive
How easy was it to complete your order?
*
Very difficult
1
2
3
4
5
Very simple
Which methods have you used to order?
*
Website
Phone
Email
NHS Supply Chain
Other:
Required
If you used the website, how was your experience?
Poor
1
2
3
4
5
Excellent
Clear selection
How quickly did you receive your order?
*
Later than expected
1
2
3
4
5
Earlier than expected
Overall how satisfied are you overall with your experience?
*
Unsatisfied
1
2
3
4
5
Very satisfied
How likely would you be to recommend us to a friend/colleague?
*
Unlikely
1
2
3
4
5
Very likely
Anything we could do to improve your experience?
Your answer
QMF 30 - Issue B CN 71
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