EntsPay Ticket Changes Form
To make changes to any tickets you have purchased through EntsPay, please fill out this form with the required details. If you have any issues filling out this form, or have any other queries, feel free to send us an email to
and we can assist you.
What do you want to do?
Update/Correct My Email Address
Transfer My Ticket to Another Person/ID Card
Change My Musical Ticket to a Different Show
Cancel My Ticket and Request a Refund
Please ensure that this is entered correctly, or you will not receive a response!
Please enter either the Transaction ID OR Receipt ID for the payment you wish to make changes to.
The Transaction ID is a 27 character number starting with ch_, which was displayed to you when you completed your payment, e.g. "ch_0aB1cD2eF3gH3iJ4kL5mN6oP".
The Receipt ID is an 8 digit number which is contained in the subject of your receipt email from Stripe, e.g. "#1234-5678".
Transaction ID or Receipt ID
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