Upgrade/Downgrade Request
Dear Customer.
All service change requests will be done during office hours (weekdays) only.
All service changes will be accepted and processed up to the 20th of a month.
No manual changes (top up, upgrade, downgrades, etc) is possible anymore and everything will be done via our systems.
It may take a while as it runs a check on service change histories, customer account verification, identification as well as account status.
The system will reject incorrect account information and requests can't be processed.
In the meantime it is possible to top up. No top up can be done by office staff. The website is open and accessible.
You may schedule your new monthly package to be effective on the first (1) of the following or chosen month. Unfortunately according to our new systems it will not allow an upgrade to happen sooner, however there is now bulk top up available. Ensure that you manage data use and also know your average daily / monthly use and plan packages accordingly.
Terms and Conditions may be altered from time to time by the service provider.
Please note that once a service change request is submitted, it will also result in change of debit order amount.
Log in and check to see that the requested package was allocated in the new month.
Thank you for your cooperation.
Customer Account Code *
4 digit customer account code (request from our customer account manager)
Your answer
Customer Username *
must be your username as per log in for usage
Your answer
Account Holder ID Number / Company Representative ID Number *
Your answer
Account Holder Full First And Last Name / Company Name *
Your answer
Mobile Number *
Your answer
Acceptable dates
Service changes will be accepted from the 1st to the 20th of a month.
Choose Upgrade /Downgrade Date *
Choose month
Wireless or Fibre connection *
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