ZAPP 2020 Administrator Survey
Welcome to our 2020 ZAPP administrator survey! We appreciate you taking the time out of your day to share your experience. The results of this survey will be used to plan future website enhancements, make business improvements, and better understand our customer base. Your feedback is essential to us. Thank you for your time!

PLEASE NOTE: This survey is intended for those using admin.zapplication.org only. Artist feedback will be collected in a different form.
Name (Optional)
Email (Optional)
We will only use your email to follow up on your responses.
How likely are you to recommend ZAPP to a friend or colleague?
Unlikely
Very Likely
Clear selection
Which of the following best describes your organization? Select all that apply.
How would you best describe your organizational makeup?
Clear selection
How many employees does your organization have?
Clear selection
Which of the following best describes your organizational role(s)?
Was your organization impacted by COVID-19 in any of the following ways? Select all that apply.
Has your organization received a grant specifically to help with the impact of COVID-19?
Clear selection
How often do you use ZAPP during your application cycle?
Clear selection
Please rank the following in order of importance as they relate to your use of ZAPP.
1 (most important)
2
3
4 (least important)
Application and artist management
The jury process
Selling booth products
Reaching more artists
Clear selection
When you have a question about using ZAPP, what are you most likely to do?
Clear selection
What customer support method is most desirable for you?
1 (least desirable)
2
3
4 (more desirable)
24/7 ZAPP Help Center
Phone support
Email support
Chat support (a chat box on the website)
Clear selection
How would you rate our customer service?
Poor
Excellent
Clear selection
What feature do you value the most on ZAPP?
What feature on ZAPP would you improve?
What is one thing you wish ZAPP could do?
Any additional feedback?
We are collecting demographic information to develop a better idea of the current art fair and festival industry demographics. Would you like to participate?
Clear selection
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