Partner's Satisfaction Survey of services provided by the Office of International Affairs Year 2025 
Office of International Affairs (OIA) Universitas Muhammadiyah Lamongan (UMLA) is conducting an External (Partner) Satisfaction Survey with the following objective:

1. Assessing the extent to which service provision has been carried out by the service unit.
2. Measuring user satisfaction as service users.
3. Identify the weaknesses and strengths of the service quality of each service unit.
4. As a basis for determining the action plan for improving service quality.
5. As a feedback for enhancing our service quality
Email *
Partner Identity
Name *
Position *
Institution *
Email *
In what field are your institutions/organizations involved in collaboration with Universitas Muhammadiyah Lamongan?  (Put a tick (√) by the fields you are collaborated with Universitas Muhammadiyah Lamongan; Multiple answers are allowed.) * *
Required
Instructions
1. Give your response for each indicator in the column on the left by putting a tick (√) against one of the numbers provided in the alternative answer column.
2. Your opinion will be very useful because it will be used to assess the process of partnership satisfaction with Universitas Muhammadiyah Lamongan.
3. We really appreciate you response. Thank you.
1. How long have you had a partnership with Universitas Muhammadiyah Lamongan? *
2. Year of survey *
3. How satisfied is your institution while working with Universitas Muhammadiyah Lamongan? *
4. How satisfied is your institution while communicating with Universitas Muhammadiyah Lamongan? *
5. A partnership with Universitas Muhammadiyah Lamongan has created a product or service which achieves the goal. *
6. A partnership with Universitas Muhammadiyah Lamongan is in line with the Program Objectives (MoU). *

7. A partnership with Universitas Muhammadiyah Lamongan meets the expectations of your institution

 *
8. To what extent has your institution benefited from its partnership with Universitas Muhammadiyah Lamongan in terms of teaching, research and community service? *
9. To what extent does the Office of International Affairs of Universitas Muhammadiyah Lamongan provide services that meet the needs of your institution? *
10. If you need help or services from Universitas Muhammadiyah Lamongan, how would you rate the services you received? *
11. A partnership with Universitas Muhammadiyah Lamongan is a win-win solution. *

12. We will advance our partnership with Universitas Muhammadiyah Lamongan.

 *
13. Compared to other universities in Indonesia, how do you describe Universitas Muhammadiyah Lamongan? *
14. What activities have you done or are doing with Universitas Muhammadiyah Lamongan? (Multiple answers are allowed) *
Required
15. What activities would you like to do with Universitas Muhammadiyah Lamongan in the future other than the mentioned above? (Multiple answers are allowed) *
Required
Is there anything else that you would like Universitas Muhammadiyah Lamongan to know about your partnership (critics or suggestions)?
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