Customer Satisfaction Survey
The Ottawa Good Food Box and MarketMobile collaborated together this spring with the Rideau-Rockcliffe Community Resource Centre to provide Ottawa with Good Food at Your Doorstep (GFAYD), a COVID-19 emergency fresh food delivery service.

You are receiving this quick, anonymous customer satisfaction survey because you have purchased one of the GFAYD boxes. In the coming weeks, we look forward to reading your responses and including them in a final program report that outlines GFAYD’s community impact, as well as opportunities for improvement.

With your help, the Ottawa Good Food Box and MarketMobile can continue to improve access to nutritious food throughout our city!

THANK YOU!
1. How many times did you order with GFAYD?
2. In your opinion, did we improve your/your family’s access to affordable, fresh, and nutritious food during the COVID-19 crisis?
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3. In your opinion, were you satisfied with the quantity of fresh fruit and vegetables that you received, based on the $20 price? Please indicate your level of agreement on the scale below.
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4. In your opinion, were you satisfied with the quality and freshness of the fruits and vegetables that you received in your box(es), based on the $20 price?
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5. How easy was ordering a box from Good Food at Your Doorstep?
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6. In your opinion, how efficient and reliable was the delivery service?
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7. In your opinion, was the customer service team helpful and responsive to any questions, concerns, or challenges you experienced while using the service? Please indicate your level of agreement on the scale below.
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8. Did you recommend Good Food at Your Doorstep to a friend? Why or why not?
9. The Ottawa Good Food Box and the MarketMobile will be offering a new food service starting in July 2020. If you would like to be informed about this new service, please fill in your email address below.
10. Is there any other feedback that you would like to provide?
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