RETURN / REPLACEMENT REQUEST
After filling out this form, you can expect a response from our Returns Department within one business day. If it has been longer than one business day and you have not received a response, please check your JUNK / SPAM folders our response. Thank you.
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Please be advised: If we are requesting more info from you you must RESPOND to the emails sent from Returns@tvpartstoday.com to get your replacement part or RMA number sent out!
What is your email address? **Be sure to check your junk/spam folders for our responses. Hotmail users will need to add returns@tvpartstoday.com to your safe senders list *
What is your name? *
What is your customer ID number? This information is on your packing slip.
What is your order number? IF YOU ARE RETURNING PARTS FROM MORE THAN ORDER, ALL ORDER NUMBERS MUST BE LISTED OR YOU WILL ONLY RECEIVE CREDIT/REFUND FOR WHAT WAS LISTED ON THE REQUEST. *
What is the model number, serial number, version number and/or service code of the TV related to this request? **If you are requesting a replacement you must provide this info. Failure to provide this information will result in your replacement request being denied.
Please provide the manufacturer's part number for each part on this request. On your invoice manufacturer's part number will be listed under "CODE" *
Are you requesting a replacement? NOTE: Inventory quantities are updated throughout the day. If you have a defective part and haven't received a replacement yet then you must select "YES" to this question as per the terms and conditions you agreed to at checkout. *
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Would you like your refund in the form of Store Credit? **Store Credit can not be refunded back to your original payment method and therefore not recommended for DIY repairs** *
Here is a list of common reasons to request a return or replacement. If one of these applies to your request, please select one. *
Do you have photos you'd like to send with your request? The returns department will email and ask for the photos when processing your request! *
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Describe the original symptoms the tv was experiencing before changing any parts? *
What happened after replacing the part? *Please be detailed, our goal is to help resolve your problem and get your television up and running. If the TV has the same issue it did prior to replacing the part just type, "same issue." * *
IF YOU ARE REQUESTING A REPLACEMENT PART, this question does not apply to you. If you are requesting a return, would you like to purchase a return label to send your parts back? (The FedEx return shipping label cost for 1 part is $11.50, 2-5 parts will be $13.50, this will be deducted from your refund) *
Do you have any additional comments you would like to add to your request? *not required
By submitting your replacement / return request, you signify that you have read and are accepting the terms / conditions. https://www.tvpartstoday.com/terms.asp *
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