OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT
SERVICE QUALITY SURVEY
Email address *
INSTRUCTIONS:
Please complete this form as your constructive suggestion will enable us to improve our services. Thank you.
Part 1 : Your Background
1. Gender *
2. Category of staff *
3. Kuliyyah/Centre/Division/Institute/Office *
Your answer
Part 2 : General Information
1. On average, how often do you have contact with Office of Knowledge for Change and Advancement *
2. How did you contact our office? *
3. Why did you contact the KCA (can select more than one) *
Part 3 : Customer Service
KCA Staff *
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Our staff are courteous, helpful and knowledgeable
All your request are completed as requested
All questions are promptly attended
The communication skills of staff are excellent
Your overall evaluation on the service provided by KCA
Part 4 : KCA Website
KCA Website *
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The website is attractive and informative
The website is regularly updated
This website is user -friendly
Overall Office of Knowledge for Change and Advancement *
Suggestion / Comment
Your answer
Submit
Never submit passwords through Google Forms.
This form was created inside of International Islamic University Malaysia. Report Abuse - Terms of Service