OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

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SERVICE QUALITY SURVEY

Email *

INSTRUCTIONS:

Please complete this form as your constructive suggestion will enable us to improve our services. Thank you.

Part 1 : Your Background

1. Gender *

a) Male

b) Female

2. Category of staff *

a) Academic Staff

b) Administrative and Technical Staff

c) Admin & technical Staff (Support Group)

3. Kuliyyah/Centre/Division/Institute/Office *

Part 2 : General Information

1. On average, how often do you have contact with Office of Knowledge for Change and Advancement *

a) More than 5 times

b) 2-3 times

c) Once

d) Never

2. How did you contact our office? *

a) In person

b) E-mail

c) Telephone

d) Other

3. Why did you contact the KCA (can select more than one) *

a) Academic Accreditation

b) Quality Management System

c) Training

d) Curriculum Review

Other:

Part 3 : Customer Service

KCA Staff *

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Our staff are courteous, helpful and knowledgeable

All your request are completed as requested

All questions are promptly attended

The communication skills of staff are excellent

Your overall evaluation on the service provided by KCA

Part 4 : KCA Website

KCA Website *

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

The website is attractive and informative

The website is regularly updated

This website is user -friendly

Overall Office of Knowledge for Change and Advancement *

a) Poor

b) Fair

c) Good

d) Excellent

Suggestion / Comment

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