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Survey of Support Expectations
The Association of Support Professionals is conducting a brief survey to learn about customer expectations when seeking help with a product or service. Survey results will be used to help support organizations improve customer satisfaction.
What communication methods do you use to ask questions about a product or service?
Your answer
What search methods do you use to find solutions to problems you have with a product or service.
Your answer
How exactly would you prefer to get solutions to problems you have with a product or service?
Your answer
Which company best meets your expectations for resolving questions and problems?
Your answer
Which company is worst at meeting your expectations for resolving questions and problems?"
Your answer
If your expectations depend upon the type of question or problem, please explain. (for example, billing question versus hard drive crash)
Your answer
Please suggest any other ways companies could meet your support expectations.
Your answer
Were you born between 1982 and 2004?
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