CONTRACT - CoreTSolutions, llc
Main contact: Heather C. Tackitt, JD
2350 W. Shaw Ste. 130 Fresno CA 93711
300 E. Almond Ste. 108A Madera CA 93637
Ph (559) 400-5425 Fax (559) 354-0188
Assistant line to be used on Weekends - PH 559-330-7433
Spanish Line - 559-330-7435

For GENERAL SERVICE INFORMATION, USE: CoreTsolutionsEnroll@yahoo.com
AFTER YOU ARE A CLIENT, scheduling/rescheduling of visits and exchanges - CoreTschedule@gmail.com
Web. www.CoreTsolutions.com

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IF ANY "REQUIRED" SECTION DOES NOT APPLY TO YOU, PLEASE MARK "NO" OR PUT N/A.
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SERVICES PROVIDED: Our primary service is to provide supervised visits or exchanges, as well as assisting in the reintroduction of a parent into a child's life.
There are many situations in family law cases (or other cases) affecting the parent-child relationship, and the need arises for a neutral third party to supervise visitation between a parent, or another party, and a child or children. Reasons for referral include sexual, physical, and emotional abuse of a child, parent alienation syndrome, domestic violence, kidnapping, drugs and alcohol abuse by a parent and mental illness of a parent. We have a great deal of experience in dealing with family trauma and as an organization, we have over 20 years of experience. All staff with our company are family law experts, off duty or retired law enforcement personnel, supervised college interns, court professionals, or mental and/or health and/or sociological professionals. We also have assistance from those who work as drug and alcohol and/or abuse counselors. Services are established by mutual consent of all parties involved and can only continue because of cooperation by all parties. All additional persons to be present at visitation periods shall be pre-approved or the visitation will be denied.
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BEGINNING SERVICES: Services begin with COMPLETING BOTH THE INTAKE AND CONTRACT on the website -- www.CoreTsolutions.com on the Enrollment in Services tab. We will then process the forms and send an invoice to the parties, listing the Orientation date and time assigned to you. For Orientation -- you can either scan/email the Order prior or bring a COPY of the Order for us to keep to your Orientation. At Orientation, we will review this contract, discuss policies and procedures, and seek input from you about scheduling services. (As you will see, the Intake asks you for PREFERENCE DATES, BUT WE CANNOT GUARANTEE THOSE DATES/TIMES.) We can also discuss the family situation to ensure proper services to each individual family. This Orientation provides the forum where questions are answered and a cooperative working relationship is established, creating a foundation for successful supervision.
If you are having difficulty completing forms on the website, please call to schedule an intake interview or write to us at CoreTsolutionsEnroll@yahoo.com or
CALL MAIN CONTACT PHONE LINES --
MONDAY- FRIDAY 9AM-6PM (559) 400-5425
Assistant line to be used on Weekends and after 6pm M-F - PH 559-330-7433
Spanish Line - 559-330-7435
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Required
FEES : Prices as of Jan. 1, 2019
Visits: $50.00 initial administration fee for setting up services;
$35.00 - 1 hour, 1 child.
$65.00 - 2-hours, 1 child.
$20.00 add for each additional child.
$35.00 per hour for video-taping.
$35.00 per hour for single hour sessions.
SUPPORTED/FACILITATED SUPERVISED VISITS: One hour max. $50.00 per hour, 1 child: $20.00 extra per child.
Exchanges: $20.00 exchanges at our agency.
Additional $65.00 if at law enforcement locations.
Payment is required for copying of video tapes or written record of notes taken. Fee will depend upon volume.
NOTES: We charge for the notes taken during visits. We will provide a typed summary for the parties, who are responsible for filing with the Family Law Clerk {not Family Court Services} if you want the Judge to review them.
Costs: ALL PARTIES WILL BE REQUIRED TO PAY FOR NOTES WITHIN 2 WEEKS OF REGISTRATION AND THE NOTES FEE WILL BE PLACED ON THE INVOICE WHEN YOU ENROLL. Starting November 5, 2018, cost is $75.00 -- Please allow 20 DAYS for preparation of the notes. Therefore, request them in ample time to meet court filing deadlines before any scheduled hearings. WHEN ONE PARTY REQUESTS THEM , BOTH WILL BE SENT AN EMAILED PROTECTED COPY IF PAYMENT IS MADE. Payment for all services is expected 48 hours in advance by cash, money order or online on our website at our PayPal account. - Go to paypal.me/CoreTsolutions and type in the amount of your bill.
CANCELLATIONS: ALL CANCELLATIONS OR RESCHEDULES MUST BE IN WRITING BY BEING EMAILED TO CoreTschedule@gmail.com --- Failure to provide 24 hour advance notice of cancellation of a scheduled visitation will result in a cancellation fee equal to the amount of the visit/exchange, PAYABLE BY THE CANCELING PARTY. Failure to provide 24 hour advance notice of rescheduling visitation will result in a $35.00 rescheduling fee. Any party who is a “no-show” for a scheduled visit will be financially responsible for the entire fee.
Further, if any supervisor is subpoenaed to court to testify, a charge of $195.00 per hour, door to door, plus mileage and expenses will be assessed and shall apply to all time spent either on travel time, court time, waiting time, etc. to the party issuing the subpoena. If you are more than 10 minutes late picking up your child/children or more than 10 minutes late dropping off your child/children, there will be a charge of $2.00 per minute added until your arrival. If the visiting parent is more than 15 minutes late, the custodial parent may cancel the visit.


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VISITATION PROCEDURES: PARKING AND ARRIVAL POLICY -- FRESNO OFFICE, 2350 W. Shaw Ste. 130: FOR CUSTODIAL PARENTS who bring child to agency – You must park to the EAST of the ramp/walk-way that enters the office complex, nearest to Van Ness. You must use Van Ness or Shaw to enter and exit our office complex. Please arrive 5 minutes early. If visit is at the agency, please USE MAIN DOOR ENTRANCE {not patio/back door entrance} and escort the child to the door. VISITING PARENT will only use the back door/patio entrance for visits. Depart only after the other party has arrived and when the child has been taken to visitation area. Please keep phone on for emergency purposes. Parties are not to interact with other while picking up/dropping off before or after a visit to prevent any conflict between the two parties in the presence of the child(ren). VISITING PARENT - only use the Back Gate/North door for visits. This enters directly into the visit room. You must park to the WEST of the back gate, closer to Hughes street. Use only Hughes Street to enter and exit the parking lot during visits. MADERA OFFICE, 300 E. Almond Ste. 108A : CUSTODIAL PARENT - They are to use the parking lot and the main office entrance, Suite 108A. They are to remain in the lot and not enter the mid-patio area or the street parking area. VISITING PARENT- They are to park on Almond Ave. or across the street in the Medical office. They must use the side Patio entrance into Suite 108. (A sign on the door designates the entrance.) They are not to enter the parking lot of the office. Rules for both offices --- (1) No visitation will take place with any person who appears to be, or who is believed to be, under the influence of alcohol, drugs, or who appears to be experiencing emotional problems to the extent that the physical or emotional welfare of the child/children might be endangered. (2) No weapons are allowed to be in the possession of anyone during the visit. (3) No physical discipline will be used by anyone participating in a supervised visit. Verbal threats, vulgar or abusive language directed toward anyone present during supervised visitation is not permitted. We may terminate visits due to such behavior. (4) During a visit, no one will discuss issues related to Court, the divorce or separation, pending litigation, or future living arrangements in the presence of the child(ren). (5) No derogatory remarks about the other parent or family members shall be made in the presence of, or hearing range of, the child(ren). No one is permitted to ask questions of child(ren) or encourage child(ren) to discuss information about the other parent or Court issues. (6) Any threats of physical violence to anyone present during a visit, or any implied threat of kidnapping, will be taken seriously and will result in summoning of law enforcement officers. (7) The supervisor reserves the right to terminate services at any time, when appropriate. (8) Any party who is known or suspected of being a “flight risk” while visiting the child must surrender their car keys, cell phone, pager, or any other outside communication or transportation means they may have prior to the start of the visit. Failure to do so will forfeit your right to the visit and it will be rescheduled and a rescheduling fee will be assessed. (9) Violations of parking rules will result in a $35.00 fee for first violation; subsequent violations are 85.00 each.
The supervisor will need to have adequate information about the allegations. Additional boundaries may need to be set beyond the standard guidelines.
FRESNO or CLOVIS POLICE STATION EXCHANGES - POLICIES AND PROCEDURES
FRESNO POLICE STATION EXCHANGES – CEDAR/TEAGUE
Northeast Station -- 1450 E Teague Ave, Fresno, CA 93720 (559) 621-6400
CLOVIS POLICE STATION EXCHANGES - 1233 5th St. Clovis CA.

OUR AGENCY WILL SELECT WHICH POLICE STATION WILL BE UTILIZED.

Parties are to arrive no more than 5 minutes early. We do not want parties lingering in the lot for too long.

PRIOR TO ALL EXCHANGES: Paying parent must submit fee 48 hours prior. Parties must provide CoreTsolutions with the name of the person who will be transporting the child AND A SCANNED COPY OF THEIR CURRENT ID. They must also provide a detailed vehicle description for any vehicle use for the exchanges. (i.e. Paternal grandmother Sue Smith will be transportation provider and will be driving Blue Ford Truck, license plate # 234567)

Email ID and description to CoreTsolutionsEnroll@yahoo.com

WHERE TO PARK:

1. PARENT WHO HAS THE CHILD IN THEIR CARE AND WILL BE GIVING CHILD BACK TO THE OTHER PARENT SHALL PARK AT THE MARKED “SAFE EXCHANGE” PARKING STALLS. DO NOT APPROACH THE OTHER PARTIES CAR FOR ANY REASON.

2. THE PARENT WHO WILL BE RECEIVING THE CHILD INTO THEIR CARE WILL BE PARKED CLOSER TO THE DRIVEWAY AREA, IN FRESNO, IN A PARKING STALL. IN CLOVIS, PLEASE PROCEED PAST THE SAFE EXCHANGE PARKING STALLS AND PARK NEAR OR PAST THE DOOR ENTRANCE TO THE STATION. DO NOT APPROACH THE OTHER PARTIES CAR FOR ANY REASON.

STAFF MEMBER WILL BE PRESENT AT THE POLICE STATION 5 MINUTES BEFORE ALL EXCHANGES. THEY WILL ESCORT THE CHILD TO AND FROM THE PARTIES VEHICLES.

IF THE CHILD/REN ARE NOT WILLING TO GO WITH STAFF, THEY WILL EXPECT THE RECEIVING PARENT TO APPROACH THE STAFF MEMBER AND CHILD TO ASSIST WITH THE EXCHANGE. THERE IS NOT TO BE ANY COMMUNICATION BETWEEN THE ADULT PARTIES. ANY VIOLATIONS OF THIS PROTOCOL WILL RESULT IN TERMINATION OF ALL SERVICES AND WE ARE OBLIGATED TO REPORT SUCH VIOLATIONS TO THE COURT.

MADERA SERVICES - The Madera Police Station will be used. The delivering parent shall park in the lot and the receiving parent shall park on the Street closest to the front entrance. Staff will park near the delivering parent and take child to the receiving parent.

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POLICY AND PROCEDURES
POLICIES AND PRACTICES FOR VISITATIONS:

1) Parents are expected to be responsible for their child/children's behavior during visits and are expected to exhibit appropriate parenting skills during parent-child visits.

2) CoreTsolutions will work with the families and create a visit schedule. When we email it, the parents must confirm within 24 hours of the offer. We will also offer a set “event style” visitations and we will have all such schedules posted on our website at www.CoreTsolutions.com and available upon a request to our office.
Our email for GENERAL INFORMATION ABOUT SERVICES is CoreTsolutionsEnroll@yahoo.com.
PARTIES MUST USE THE SCHEDULING EMAIL FOR ALL RE-SCHEDULES/CANCELLATIONS/MODIFICATION REQUESTS: CoreTschedule@gmail.com. Staff will not schedule/re-schedule or communicate about schedules from other email address.
Rescheduling a visit must be made 24 hours before a visit to prevent a $35 late rescheduling fee from being assessed. A CANCELLATION OF A VISIT MUST BE MADE 24 HOURS IN ADVANCE in order to prevent the total amount of the visit being required to be paid. If you are claiming medical emergency causing the late cancellation, we require proof emailed within 24 hours to avoid or lessen charges. Late fees are due before the next scheduled visit or exchange. CoreTsolutions must be provided assurance that the parent bringing the child to the visit is aware of any cancellations in advance.

3) Any parent desiring one other adult or child to attend their supervised visit is required to secure permission from the custodial non-supervised parent/party and CoreTsolutions 48 hours prior to the scheduled visit. Any unauthorized visitor will not be allowed to remain for the visit.

4) Visits are only for the party or parties named in the Court's order. Any additional person(s) attending a visit must follow the guidelines and policies. There will also be a $20.00 per hour charge. If the additional person(s) interferes with the positive nature of the visit, then the supervisor has the sole discretion to deny the additional person visitation or may ask them to leave at any time. Custodial parent/party cannot remain in the office during the visits.

5) We have the final authority in determining the activities during visits. We will gather suggestions from parents as well to help create future visits.

6) During visitation times, parents are to keep the child/children within the supervisor's sight and hearing at all times. Any attempt to evade the supervisor or to trail far enough were you can no longer be heard will terminate your visit. Whispering to children is not allowed.

7) Should the supervisor determine that the health, safety or welfare of the child/children is endangered at any time during the visit, the supervisor has the authority to terminate the visit. If it is determined that services need to be terminated, the Court, attorneys of record, attorney ad-litems and Child Protective Services will be notified, if appropriate.

8) Do not attempt to discuss with your supervisor about any information about the other party or the courts regarding your case. Any information known about the matter is confidential and if you are inquiring about something regarding your case, then please consult your attorney or the Court. 9) No photos / social media posting/Facetime, etc. is allowed without express written permission from the custodial parent.

PARTY OR SPECIAL EVENT -- Options for larger group: FEE $50.00 IN ADDITION TO REGULAR VISIT FEE. You can reserve our Fresno Office Lounge on Sundays 12-6pm or Mondays 2-8 pm for a party - Up to 5 added guests with custodial parents’ permission. The time is limited to the court ordered visit time. You can arrive 20 minutes early to decorate. OUR OFFICE NEEDS A MINIMUM OF 20 DAYS RESERVATION NOTICE FOR THESE EVENT/PARTY VISITS.
Recording of staff is not allowed.

If you are the custodial parent and you will allow other half-siblings or relatives of the other party to participate in the visit, please email our office so that we have confirmation in writing.

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Required
GUIDELINES for Supervision for ALLEGED SEXUAL ABUSE (ASA). If the Court has ordered supervised visitation because of ALLEGATIONS of sexual abuse of a child, it is not the supervisor's role to validate or invalidate such allegations. However, it is important to create an environment that is safe and will operate with a structure which serves to protect all parties. The following are the standard behavioral/physical boundaries which must be maintained between a child/children and parent who has been allegedly sexually abused the child/children:
1. The child may not sit on the parent's lap.
2. No full-body frontal hugging is permitted.
3. No kissing on the lips is permitted.
4. No wrestling or tickling is permitted.
5. Only English may be spoken during the visits unless CoreTsolutions’ supervisor is fluent in the same language.
6. All dialogue between the visiting parent and the child/children must be loud enough for the supervisor to hear. No whispering or speaking in the ears of the child.
7. The supervisor must be able to see the child/children at all times.
8. The visiting parent may not change the diapers or the clothes of the child/children, and may not be present in the room while the child is being changed.
9. The visiting parent may not examine the child/children physically, ask questions about intimate body functioning, discuss any sexual topics or body parts, or tell sexual jokes.
10. The child cannot be transported to or from the visit by the alleged perpetrating parent.
11. The visiting parent may not assist the child in the bathroom. It is important that the visiting parent understands the boundaries, and have a plan for dealing with them, before visit begin. Both the child and the visiting parent will be more comfortable if the parent takes responsibility for adhering to the boundaries without intervention. If the visiting parent does not adhere to the rules of the visit, they are at risk of losing their rights to future visits with the child.
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CoreTsolutions will maintain event logs of each visit and will report back to the Court or any designated persons allowed, such as Attorneys, as to the overall summary of each visit and any incidents that may have occurred. All such logs will be properly redacted to comply with Cal. Rule of Court 5.20. Fees for the logs will be assessed to both parties AND THE FEE OF 75.00 IS DUE UPON FIRST VISIT OR EXCHANGE. THIS IS LISTED ON THE INVOICE. As of 11-1-18, we REQUIRE a minimum of 20 DAYS to prepare the notes once the Note fee is paid.
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EXCHANGE SERVICES: The CUSTODIAL parent shall use the MAIN CoreTsolutions office entrance. The VISITING parent shall use the patio/back gate entrance nearest the parking lot. Parties must follow the parking rules noted above. All parties used to assist with transportation must also follow the parking rules. WHEN CLOSED DUE TO HOLIDAYS OR EXCHANGES OUTSIDE OF OUR OFFICE HOURS (before 9am or after 8pm M-TH or before 9AM or after 7PM Fridays , or before 9AM or after 6PM SATURDAY. & SUNDAY.); PARTIES ARE TO USE THE FRESNO POLICE STATION AT CEDAR AND TEAGUE. It has video cameras and has designated spots marked as "Safe Exchange."
The parents/parties are not to engage in any discussions at the exchange.
For exchanges at Law Enforcement parking lots – CoreTsolutions, LLC will select a location and advise the parents. We are currently using the Fresno Police Station located at Cedar and Teague or the Clovis Police Station. In Madera, we use Madera Police Station.
Visitation is a right granted by the Court and cannot be modified by CoreTsolutions, LLC.
Further, we will not discuss court orders and any insistence that staff do so will result in a termination of our services.
CHECK BOX HERE TO ACKNOWLEDGE YOU HAVE READ ALL ITEMS IN THE SECTION ABOVE REGARDING EXCHANGES. *
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I understand that ALL PAYMENTS ARE DUE 48 HOURS IN ADVANCE OF SERVICES; NO CASH ALLOWED. Money Orders or debit/credit card payments via our PayPal link. *
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Name *
Your answer
Email *
Your answer
CASE # AND Name of County *
Your answer
OTHER PARTY'S NAME, ADDRESS, AND CONTACT INFORMATION: Include cell phone and email if you know it. *
Your answer
List all children who will have supervised visits with parent AND their ages. *
Your answer
ANY BEHAVIORIAL ISSUES, RESTRICTIONS, OTHER ISSUES THE STAFF SHOULD KNOW ABOUT THE CHILD(REN) PRIOR TO STARTING VISITS. *
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BY SUBMITTING THIS FORM, I am AGREEING to follow all policies and procedures herein, and will make payments to CoreTsolutions, LLC accordingly. *
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