ENOHE Questionaire 2015

The Office of the Independent Adjudicator for Higher Education (OIA) is the statutory body handling student complaints in England and Wales. The OIA is a full member of and participant in ENOHE. The OIA also runs the ENOHE secretariat.

This survey follows the 2011 study in which the OIA surveyed ENOHE members about the role and status of ombudsmen in higher education in Europe, the Americas, Australasia and elsewhere. Please complete this short questionnaire in order to assist us in understanding and mapping the strength and diversity of ombudsmen in higher education.

Please note, we are using the term 'ombudsman' as a generic, frequently used term. We accept that some colleagues prefer the term 'ombuds' or 'ombudsperson.'

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    Giving Advice
    Acting as a counselor 
    Acting as an arbitrator* 
    Acting as a mediator**
    Providing information to interested parties
    Making binding decisions or adjudications**
    Being an agent for change
    Advocating on the behalf of a single party
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    Independence
    Resources
    Access to students
    Access to policy makers
    Personal and professional development 
    Access to a network of ombudsman colleagues
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