2019 Customer Survey - Parent Edition
Library Leadership Wants to Hear From You! The Library Board of Trustees thanks you in advance for sharing your thoughts as part of the strategic planning process. When you have completed the survey, you are invited to stop by while supplies last and pick a free Book of Choice! One entry per person, please.
On average, how often do you visit the Huntingdon Valley Library? *
Overall, how satisfied are you with our Youth Services, programs and collection? *
How would you rate each of the following services?
Very Good
Good
Fair
Poor
Very Poor
Not applicable
Collection (books, movies, music, audiobooks)
Customer service (in person, over the phone, etc.)
Support finding new authors and series
Programs and events during the school year
Summer Reading Program
Web site (online calendar, contact information, policies)
Promotional materials
Quiet reading and study areas
Online resources and catalog
Children's computers
Play space, toys, puzzles, and puppets
Hours of operation
Overall, how do you rate the library?
Other (please explain):
Your answer
How important do you find each of the following library services?
Critical
Very important
Important
Somewhat important
Not important
Not applicable
Checking out materials
Homework and research assistance
Programs and activities for all ages
Storytimes
Computers and printers
Help with using computers, mobile devices, etc.
Reading/quiet study areas
Book clubs for various age groups
Internet access and printing
Requesting materials from other libraries
Online services (Calendar, ebooks, catalog, research databases)
Summer Reading Program
Weekend programs
Holiday books
Other (please explain):
Your answer
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