Retainers are non-refundable. We do not offer any refunds for our events or services but we can reschedule your reservation date (subject to availability) one time without penalty up to 48 hours in advance of your picnic and/or event. Any further rescheduling will be subject to a $75 rescheduling fee.
In the event of a reschedule, you have 20 days to reschedule your reservation date. If you do not reschedule within this period, we will refund the remaining balance of your payment,
excluding the non-refundable retainer.
Reservation dates and balances can neither be transferred nor redeemed for credit.Inclement Weather:
(Our Inclement Weather conditions are defined as any severe or harsh weather condition that makes it unsafe or impractical to travel, commute, or work outdoors, rain/snow, or outside temperature conditions below 40 degrees)
If mother nature decides to rain on your parade (pun intended), we do have a few options!
1. You are welcome to move your picnic inside at a location of your choosing (mileage charge applies for events outside of the Omaha-metro area).
2. Reschedule due to Inclement Weather: Although we do not offer refunds, we would be happy to offer a one-time rescheduling of your reservation date due to Inclement Weather (subject to availability).
Please note, any further rescheduling will be subject to a $75 rescheduling fee.
If you have any questions, concerns, or custom requests please do not hesitate to reach out to us at
heartlandgatherings@gmail.com.