Confidential Information
Read over the standards for Disclosing Confidential Information below and then answer the series of thought questions dealing with situational examples.

Disclosing confidential information
By Stephen Behnke, JD, PhD, MDiv
April 2014, Vol 45, No. 4
Print version: page 44

Among the most frequent calls to the APA Ethics Office are those asking how the Ethics Code applies to
mandatory disclosures of information, such as child abuse reporting or when a client threatens to harm a third
party in a jurisdiction with a duty to protect or warn. A helpful tool for responding in such situations can be
thinking of legal, clinical, ethical and risk management as four bins (see February "Ethically Speaking" column.)
The psychologist will identify in what bin a particular question belongs and then explore how the bins work

Understanding the Ethics Code

The starting point for any psychologist considering whether to disclose confidential information is APA Ethical
Standard 4.05, Disclosures. It states:
(a) Psychologists may disclose confidential information with the appropriate consent of the organizational client,
the individual client/patient or another legally authorized person on behalf of the client/patient unless prohibited
by law.

(b) Psychologists disclose confidential information without the consent of the individual only as mandated by
law, or where permitted by law for a valid purpose such as to (1) provide needed professional services; (2) obtain
appropriate professional consultations; (3) protect the client/patient, psychologist, or others from harm; or (4)
obtain payment for services from a client/patient, in which instance disclosure is limited to the minimum that is
necessary to achieve the purpose. (See also Standard 6.04e, Fees and Financial Arrangements.)
Standard 4.05 opens three doors for disclosing confidential information: client consent, legal mandate and legal
permission. At least one of these doors must be open before a psychologist is permitted to disclose confidential
information. Two statutes illustrate the interaction among the legal, clinical, ethical and risk management bins.
In Massachusetts, psychologists have a duty to take reasonable precautions to warn or protect a third party
threatened by his or her client. According to Massachusetts General Laws, chapter 123, section 36B, this duty
arises when:
(a) the patient has communicated to the licensed mental health professional an explicit threat to kill or inflict
serious bodily injury upon a reasonably identified victim or victims and the patient has the apparent intent and
ability to carry out the threat…; or (b) the patient has a history of physical violence which is known to the licensed
mental health professional and the licensed mental health professional has a reasonable basis to believe that
there is a clear and present danger that the patient will attempt to kill or inflict serious bodily injury against a
reasonably identified victim or victims.

When either of the conditions in clause (a) or (b) are met, the psychologist's duty to "warn or protect" the
intended victim of the client's harm may entail a disclosure of information. In both clauses, whether the
psychologist has a legal duty will rest upon a clinical judgment regarding the client's "intent and ability" and/or
whether there is "reasonable basis to believe that there is a clear and present danger." For this reason, when a
psychologist contacts APA's Ethics Office and asks whether there is a duty to warn or protect, the office
response may be that the psychologist should speak with both a mental health law attorney and a psychologist
with expertise in risk assessment to determine whether the psychologist has a legal duty to disclose.
There is an inextricable link between the legal and clinical bins insofar the legal duty is triggered by a clinical
assessment. The statute deepens this link in the next clause by exempting a psychologist from a legal duty to
warn or protect in certain circumstances:
Nothing in this paragraph shall be construed to require a mental health professional to take any action which, in
the exercise of reasonable professional judgment, would endanger such mental health professional or increase
the danger to potential victim or victims.

The phrase "reasonable professional judgment" falls squarely in the clinical bin. Once again, the psychologist's
clinical assessment has legal implications.

The statute's following clause falls into the risk management bin:
Whenever a licensed mental health professional takes reasonable precautions … no cause of action by the
patient shall lie against the licensed mental health professional for disclosure of otherwise confidential

Note that the legal, ethical, clinical and risk management bins bring us full circle in reading the statute. Ethical
standard 4.05 allows for a psychologist to disclose confidential information when he or she is legally mandated
to warn or protect a third party. The legal duty is based upon a clinical assessment; a clinical assessment may
also exempt a psychologist from the legal duty. Finally, in the risk management bin, when the psychologist takes
appropriate action in accordance with the statute to fulfill the legal duty, the psychologist will not be exposed to
liability for a disclosure of confidential information.

Child abuse reporting

The four-bin analysis may also be applied to mandatory child abuse reporting. The Ethics Office receives many
calls from psychologists asking whether information they have received, often having to do with abuse that took
place in the distant past, requires a mandatory report. Although psychologists may provide good reasons for
why suspected child abuse in the distant past should not require a mandatory report — especially for adult
survivors of incest who come for treatment — the question nonetheless belongs in the legal bin. For this reason,
the Ethics Office will refer this psychologist to an attorney specializing in mental health law or to a supervisor at
child protective services in the relevant jurisdiction.

There are multiple variations on this theme: when the psychologist learns of the abuse in a non-professional
setting, such as a Sunday afternoon in the park; when the abuse took place in a separate jurisdiction; or when
the alleged abuser no longer has access to children. Any guidance offered by the Ethics Office must include an
explanation that these questions are legal questions that lie outside the purview of APA's Ethics Office.
If the psychologist determines that the information triggers a mandatory child abuse report, Ethical Standard
4.05 allows the disclosure because the legal mandate door is open. Like the Massachusetts duty to warn/protect
statute, most child abuse reporting laws have a clause that helps the psychologist in the risk management bin
against a claim for breach of confidentiality. The California penal code, for example, has the following language:
No mandated reporter shall be civilly or criminally liable for any report required or authorized by this article, and
this immunity shall apply even if the mandated reporter acquired the knowledge or reasonable suspicion of child
abuse or neglect outside of his or her professional capacity or outside the scope of his or her employment.
This broad clause offers a high degree of protection to a psychologist who discloses confidential information
pursuant to a child abuse reporting statute. Following up on the legal, ethical and risk management bins, the
psychologist will consider in the clinical bin the most appropriate way to make the disclosure while meeting the
requirements of the child abuse reporting law.

Stephen Behnke, JD, PhD, MDiv, is director of APA's Ethics Office.

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Name (Last, First) *
1. Summarize what it means that Psychologist are legally mandated reports? *
2. List and summarize the situations when it is ok to disclose patient information without their permission.(The Four Bins)
3. What resources are available to psychologists to help them decide whether or not to disclose patient’s information? *
4. What type of legal protections are in place to protect psychologists who rightfully disclose patient information without their knowledge? What legal implications are there if a psychologists wrongfully discloses information without the patient’s information? *
5. What specific responsibilities do psychologists have when dealing with children? *
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