If you are the original purchaser of the ticket, you will need information from your email receipt. Search your email for a message from email@example.com. If you cannot find this email, you can email firstname.lastname@example.org and we can look up your order number. You will still need the info of the credit card used to make the purchase.
If you trade your ticket in for an Alchemy ticket, and Alchemy does not happen, you will be able to request a refund then.
YOU NEED TO SUBMIT ONE REQUEST FOR EACH TICKET YOU HAVE. IF YOU BOUGHT FOUR TICKETS, YOU WILL NEED TO SUBMIT THIS FORM FOUR TIMES.