Library Customer Satisfaction Survey
This Library Customer Satisfaction Survey is designed to collect information from library clients. All answers will be kept confidential. The data collected will be used to improve our services, to serve our clients better.

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Email *
Complete Name (Last Name, First Name, Middle Initial)
User Category *
Year Level *
College / Department (for Other, please indicate your specific department/unit/section) *
I have visited the library website (OPAC) *
Check the library service/s that you have availed or used. *
Section 1: Please select one answer for each of the following question. How would you rate each of the following library services?                                                                             *
5 - Completely Satisfied
4 - Very Satisfied
3 - Somewhat Satisfied
2 - Slightly Satisfied
1 - Not Satisfied
Not Applicable
Not Aware of its Availability
Customer service – Staff Courtesy in Answering Inquiries (personal, email, chat or phone)
Customer service – Staff Knowledge and Efficiency in Answering Queries
Collection – Printed Books and E-Books
Collection – E-Journals
Services: Borrowing of Printed Books
Library Virtual Orientation / E-Resources Webinar
Online Document Delivery Service (Journal Article Request (Full Text) / Book chapter/ Videos)
Library Promotion / Marketing – Library Page (OPAC) / Text / Email / Canvas/Facebook
Virtual Library Hours of Operations (Monday-Saturday; 7:00am-8:00pm)
Physical Library Hours of Operation (Monday-Saturday; 7:00am-8:00pm)
Overall, how would you rate the library
Section 2. How often do you access or use the following databases/Electronic Resources? *
5 - Very Frequently (2-3 times a week)
4 - Frequently (once a week)
3 - Occasionally (once a month)
2 - Rarely (once every 2 months or less)
1 - Never
Not Aware of its Availability
EBSCO – CINAHL with Full Text
Access Physiotherapy
F.A. Davis P.T. Collection
Electronic Journals at the UERM Portal
Open Access Resources
Section 3: We value your suggestions. How could the library or its services be improved? *
Thank you for taking the time to complete this survey.
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