This EAP will extend the latest iOS capabilities and features to iPad, enabling a "Universal" iOS experience for both your iPhone and iPad.
For example, the new app will run on your iPhone to provide quick access to tickets on-the-go, and also on your iPad, to make use of the larger screen, the latest iOS design patterns and eventually features like multi-tasking, drag 'n drop, file handling, and gestures.
The only pre-requisites to be part of this beta:- you're an existing Zendesk Support customer- you're a user of the Zendesk iPad or iPhone app
To manage expectations:
- The initial experience will mirror the iPhone feature set - Reporting and insights, multi account will not be part of the EAP but will follow in post-launch updates.
You'll be invited to our dedicated Slack channel where you can ask questions from our Product Manager and Designer and start discussions our in iPad Community pages. We may reach out to schedule some 1:1 sessions over video call.
There are a few things we ask:
1. Provide feedback on the app, ease of use and user experience2. Report any bugs or issues3. Be open to working closely with us, initially and ongoing through this EAP4. Willingness to get it wrong, in order to make it better
- a dedicated customer slack channel for instant feedback or questions- an iPad EAP community to start discussions with fellow customers- when ready for distribution, you'll receive the iPad beta app through Apple's beta platform "TestFlight"
All you have to do is fill in some information and you're ready to go!