Guest Services Manager
Complete this form in full to apply for the position of Guest Services Manager. If you have any questions in the meantime, please e-mail us at recruitment@leski.com or call 01484 548996. For more information on this role and our other jobs in the Alps please see www.leski.com/ski-jobs/apply . We try to reply to all applications, good luck!
Personal details
Please note it is an essential requirement to have a UK National Insurance number and have worked in the UK, being paid under the UK PAYE system due to the way we employ our staff.
First name *
Surname *
Date of birth *
(dd/mm/yyyy)
Nationality *
Current address *
Please provide your full address and postcode.
Phone number *
E-mail address *
Do you hold a UK National Insurance number? *
* Please note this is an essential requirement due to the way we employ our staff.
Do you hold a UK Current Bank Account? *
* Please note this is an essential requirement due to the way we employ our staff.
Do you hold a valid UK/EU Passport? *
* Please note this is an essential requirement due to the way we employ our staff.
How did you hear about Le Ski?
Important information
Are you available to work in the Alps from the end of November/start of December until late April? *
Applications
Are you interested in being considered for any other positions within Le Ski? If yes, please list them below.
Health *
Have you had any major illnesses over the past 3 years which necessitated time off work? If yes, please detail these below.
Driving Licence *
How many years have you held a full UK driving licence? If you have any points, please detail these below.
Convictions *
Have you ever been convicted of a criminal offence (including spent convictions) within the terms of the Rehabilitation of Offenders Act 1974, or is any prosecution pending? If yes, please detail these below.
Education and languages
Last two educational establishments attended. *
Please provide details of the last 2 educational establishments attended. Please include: name, type e.g. school/college and dates attended (mm/yyyy-mm/yyyy).
GCSE grades *
Please list GCSE/equivalent subjects and grades e.g. French (Grade), Maths (Grade), English (Grade) etc.
A / AS Level grades
Please list A-Level/equivalent subjects and grades e.g. French (Grade), Maths (Grade), English (Grade) etc.
Further education and qualifications
Please list any other further education qualifications, certifications and achievements.
Employment and experience
Employment history *
Please provide details of all previous jobs held, starting with the most recent. Include: job title (part/full time), company, dates (mm/yyyy - mm/yyyy) and a summary of your responsibilities.
Other experiences
Please give details of any other experiences e.g. travelling, voluntary work and other projects with the dates you participated.
Relevant skills
In this role you will be responsible for guests' welfare during their stay and helping them get the most of their holiday; responding to queries or concerns and making restaurant and activity bookings.
Customer service
Please describe relevant customer service experience.
Organisation
There is a lot of multi-tasking in this varied role. Please describe and show evidence of your organisational and time management skills.
Problem solving
You will respond to guest queries and concerns as and when they arise. Please describe and show evidence of your problem solving skills and using your initiative.
Possible scenario
Imagine you are out skiing with friends. You receive a call from a guest who sounds worried having been badly injured from a fall on the mountain. The doctor is running checks but said they might have to go to hospital and stay overnight. How would you respond to this call?
Resort knowledge
You will recommend ski routes, activities and restaurants to guests so we’d like to get an idea of how well you know our resorts. (Please note this is not essential but is advantageous).
Val d'Isere
Not at all - never been
Really well - I go regularly
Clear selection
3 Valleys (Courchevel & La Tania)
Not all - never been
Really well - I go regularly
Clear selection
Getting to know you
Interests
Please tell us about your interests, sports and hobbies.
Skiing/snowboarding ability
What type of piste would we find you on?
Clear selection
Why are you a good fit for Le Ski and this job?
We are a family-run company with loyal customers and dedicated staff. Why do you think you would be a good fit for Le Ski and this job?
Your ideal day in the mountains...
We'd like to get to know you better. What would be your ideal day in the mountains and who would you spend it with?
Friends at Le Ski?
Do you know anyone who has worked for Le Ski before? If yes, please tell us their name and the season they worked for us if you know it.
References
Please give details of two people we can contact, you must seek their permission first. At least 1 should be a recent employer.
Reference 1
Full name *
Company
Phone no. *
E-mail *
Address
Relationship to you *
Reference 2
Full name *
Company
Phone no. *
E-mail *
Address
Relationship to you *
Consent to GDPR regulations *
By ticking the box below and submitting this Application Form you are providing consent for Le Ski to process your personal information as outlined in our GDPR regulations and company Privacy Policy which can be found at www.leski.com/gdpr-regulations.
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