THE NATIONAL TREASURY & PLANNING PUBLIC SERVICE PENSIONS ADMINISTRATION AND MANAGEMENT
The National Treasury Pensions Department, which administers the Public Service Pensions Scheme, is keen to improve it’s service delivery on pensions administration and management. Kindly take a few minutes of your time to answer the following questions. We appreciate your feedback.
1. Are you aware of the Public Service Pension Scheme?                 *
2. If yes, please identify which of the following best describes you/your relationship with the Public Service Pension Scheme (PSPS) administered by the Pensions Department under The National Treasury? *
Required
3. How informed are you about the Public Service Pension Scheme? *
Required
4. Please rate the communication on the Public Service Pension Scheme function in each of the following sub sections *
Excellent
Good
Fair
Poor
Very Poor
Information you received on retirement planning
Real-time communication on pension processing and payment
Awareness on the documents required for processing pension benefits
Feedback on Pensions enquiries
Effectiveness of communication through Huduma Pensions Desk
5. Which of the following channels do you use to stay informed about the Public Service Pension Scheme? *
Required
6. Please rate how useful you find the following communication channels. (Tick) *
Very Useful
Useful
Fairly Useful
Somewhat Useful
Not Useful
Website
Twitter
Facebook
Email
Print media
Radio
Television
Face to face meetings
7. How can The National Treasury improve it’s communication on the Public Service Pension Scheme? *
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