Evaluate Your Boat/Gear Purchase Experience
Your comments are very helpful -- they allow us to improve our offerings and quality of customer service. If you have purchased a boat or gear from us, please take the time to critique your experience and offer suggestions for the future.
On what date did you purchase your equipment? *
Your answer
Which salespeople helped you throughout the sales process? *
Check all that apply.
Please Rate the Initial Greeting by a Staff Member
Was it prompt and friendly?
How Long Did You Spend Waiting for a Salesperson?
Rate the Salesperson's Knowledge of Boats/SUPs & Equipment
Did You Find the Boat/SUP/Gear That's Right For You?
Rate the Boat/SUP Selection in our Store
Selection of canoes, kayaks, SUPs, etc. (do not consider accessories yet).
Rate the Accessory Selection in our Store
Paddling accessories like life jackets, spray skirts, car racks, safety gear, etc.
Rate your Overall Experience
Did we show you how to adjust the boat/SUP?
Seat, footpegs, hatch covers, fins, etc.
Did we show you how to load and secure the boat/SUP to your vehicle?
What boat(s), SUPs, or accessories were you hoping to find, but didn't?
Your answer
How did you find out about us?
Why did you choose to buy from Charles River Canoe & Kayak?
Your answer
Are you happy with the merchandise you purchased?
Your answer
What did you like most about buying from us?
Your answer
How could we improve your sales experience?
Your answer
Please tell us anything else you'd like us to know:
Your answer
Your Name (optional):
If you did not enjoy your experience, we want to make it right. Please include your contact information so we can reach you.
Your answer
Phone (optional):
Your answer
E-Mail (optional):
Your answer
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