Covid-19 Energy Assistance Program (CEAP) Application Form
This emergency assistance is a one-time credit available to customers who are experiencing hardship due to COVID-19.

CEAP provides an on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately. Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

-The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
-The customer has overdue amounts owing on the day they apply from one or more electricity or gas bills since March 17, 2020.

Please complete an electricity application for your primary residence (where you reside for more than 6 months of the year). You cannot receive COVID-19 Energy Assistance Program (CEAP) funding for multiple residences. If you previously applied for and received CEAP funding, you may reapply for your primary residence once more. If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility.

After you have provided your information, please sign this form and provide your consent by: (a) if submitting electronically, typing your name(s) in Section 4; or (b) if submitting by mail, you may print the completed form and sign Section 4 by hand. Please ensure that the information provided is accurate and up-to-date.

Once completed, the form can be emailed or printed and mailed to your utility. Your utility may offer other ways to submit your application, including in some cases by phone. Please refer to your utility’s website or contact them for more details.

CEAP funding is limited and applying does not guarantee that your utility has CEAP funding remaining. Applications will be processed in the order they are received. For information on lower-income energy support programs available, please visit the Ontario Energy Board’s website.

If you require assistance in completing this application, please call us at 905-895-2309 and press zero.
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