West Mercia Sections - Customer Satisfaction Form
As part of our drive to put customers first, we would very much appreciate it if you could take a few minutes to fill in our customer satisfaction form.

Our aim is to provide our customers with the best possible products and service at a competitive price...
Name *
Your answer
Company *
Your answer
Email
(optional)
Your answer
1. Do you find the phone manor & on-site manor of our staff... *
2. Do you find our staffs willingness to help to help... *
3. If you answered poor/acceptable, how do you think we can improve it?
Your answer
4. Do you find our product range... *
5. Are there any other products that you think we should stock/produce to improve our service to you?
Your answer
6. Do you find the quality of our products... *
7. If you answered poor/acceptable, what improvements do you feel we need to make?
Your answer
8. Do you find the prices we offer... *
9. If you think our prices are expensive, could you give an example (within reason) that you think is fair?
Your answer
10. Do you find our lead times... *
11. If you think our lead times are poor, what sort of lead time do you think is fair and that we should aim for?
Your answer
12. Do you find our transport costs... *
13. If you answered expensive, on a pence per mile basis (within reason) what would you deem a fair charge?
Your answer
14. Do you find our drivers manor and willingness to help...
Are there any other issues/improvements you feel we need to make to further improve our service to you?
Your answer
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