Except under warranty terms, no returns may be made after the 14th day without previous written consent from SMART Saddles . In special, agreed circumstances, purchased saddles that have been used and therefore show normal wear and tear may, at our discretion, be returned less additional fees.
S80 3AT
Refunds
Please allow up to 14 days from receipt of your returned goods refund to be processed.
Sales Warranty
All new and ex-demo stock carries a full twelve-month warranty. The warranty is non-transferable and only applies to the person named on the sales invoice.
Post purchase policy
Please contact
SMART Saddles in the first instance, at any time you have questions or concerns regarding the SMART saddle or equipment used to fit and they will be happy to talk through your specific circumstances.
You may find it useful to record photographs of how the saddle is fitted and share these with your Advisor as they may be able to offer advice by phone or email in the interim. Please note that as SMART saddles fit and function differs from a treed saddle it may be impossible for an alternative professional or practitioner to assess and give accurate advice.
Disclaimer
It is the user’s responsibility to ensure all items are suitable and appropriate for their horse and their activity. No insurance, warranty or guarantee is included in the rental terms. Riding can be a dangerous activity and neither SS Ltd nor any of its employees or agents accepts any liability should any of its products be involved in any accidents or any cases of either horse or rider or any third party being damaged or injured.
Privacy Policy
Emails If you provide us with your email address we may send you emails, either in reply to specific enquiries or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services. We use MailChimp to manage our marketing lists and send bulk email. Therefore, some personal information may be shared with them for marketing purposes. You can read their privacy policy on their website:
https://mailchimp.com/legal/privacy/Online payments – Stripe We use Stripe to process payments. By using a third-party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase. You can learn more about Stripe and their approach to privacy:
https://stripe.com/gb/privacyThings you can do
You have legal control over your personal data, and so you may at any time:
•
get a copy of any personal data we hold about you
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have any incorrect, inaccurate or incomplete data corrected
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ask that personal data be erased when it's no longer needed
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ask that your data is not used for marketing purposes
