KUKOON RUGS RETURNS PORTAL

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Please fill in the below form to process a return.

Once completed, our Customer Care team will be in touch with you the day before your chosen collection date to confirm your booking.

Email *

Full Name *

Order Number *

If bought from our Website - this will begin with '#KR'

Product(s) you want to return *

You can find this on the back of the rug or go to your Kukoon account online and view the order

Size of the rug(s) you want to return
*

This will be include in the product name ( e.g. 160cm x 230cm )

Date for collection? (Excluding Mondays) *

Please advise a day to be collected by the courier within the next 2-7 days (Tue-Fri only).

We will confirm the date through email. *(Limited pick up over Christmas period)

YYYY

Reason for return *

Pile is too thin

Design different to the image

Wrong size ordered

Colour doesn't suit my room

Faulty item

Colour different to the image

Incorrect item received

Item damaged in transit

Design doesn't suit my room

Pile is too thick

Ordered more than one

Arrived too late

Material different to the image

Other:

If your item is faulty and you have not sent pictues to our Customer care team, please forward images to support@kukoon.com so we can best assist you!

Collection address the same as delivery address
*

If not, please fill in your collection address in the "Other" box

Yes

Other:

Please confirm all of the following. If your rug is not returned as declared below, a refund may not be applied to your account.
*

The rug I am returning is clean and unused.

I have wrapped and completely sealed the rug including the edges.

I will have someone available on the date specified to facilitate the collection of the rug.

My item is faulty and the above does not apply.

Required

Would you like your refund as store credit?

(We’ll boost your credit – £5 extra on £100+, £10 on £200+ )

Yes, I’d like store credit with the bonus

No, I’d prefer the refund to my original payment method

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