Clients of Arise Counseling Service, LLC have the right to file a grievance. Arise Counseling Service, LLC’s grievance policy is as follows:
Any individual who believes that he or she has been treated illegally, unethically, or unfairly has access to the Individual Grievance Procedure. At any time a grievance may be filed with the CEO, COO or any Clinical Director at Arise Counseling service, LLC.
Arise Counseling Service, LLC policy is to try and resolve issues promptly and in a manner that will promote consumer satisfaction. Clients may request another Arise Counseling Service, LLC staff person, family member, or other chosen advocate be present when a meeting is held to make or hear the grievance.
Upon receipt of the Grievance Form, the Clinical Director will respond within 5 business days. If you are not satisfied with the outcome, you may file an appeal with your insurance company. Appeal information will be included in the response